MARYGRACE O.

Marygrace O. is a detail-oriented professional with over eight years of experience supporting customer service, case management, and administrative operations within the outsourcing, healthcare, and digital services industries. At UnifyCX Philippines, she led quality assurance initiatives as a Quality Analyst, evaluating call recordings, generating QA reports, and presenting performance insights to stakeholders. Her tenure as a Case Manager involved handling escalated cases, ensuring timely resolutions, and maintaining precise documentation. Previously, Marygrace managed high-volume US-based calls in roadside assistance, performed content moderation to enforce platform policies, and provided comprehensive administrative support in healthcare, including insurance verification and patient coordination. She is adept at data entry, reporting, and documentation, with advanced proficiency in Microsoft Office applications.