Maryl A.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Maryl A. is a seasoned professional with a robust background in customer service and sales, particularly in the healthcare and construction industries. As a Customer Service Representative at TTEC Customer Care Management Philippines INC., she honed her abilities in troubleshooting technical problems and provided comprehensive support via calls, chat, and email to enhance customer satisfaction and retention. She furthered her expertise by working as a Medical Representative, where she managed outbound communication to healthcare professionals to promote company products, leverage Google Calendar, and meet substantial sales targets. Maryl extended her skill set as an appointment setter for Super Patch Company, efficiently utilizing the ViciDial system to engage healthcare providers and arrange seamless enrollment in product programs. Her experience as a legal officer demonstrated her capability in conducting research and negotiation, furthering her ability to maintain productive client relationships. Maryl's diverse expertise is complemented by her proficiency in Graphic Designing with Canva and social media management, showcasing her creativity and adaptability across various platforms.
Experience
Medical Representative
Contractor’s Group · 2025 — 2026Provided customer service through phone calls, chat, and SMS for diverse inquiries. Addressed customer concerns, facilitated refunds, and assisted in subscription plan transitions. Troubleshot technical issues and guided customers through solutions.Appointment Setter
Super Patch Company · 2024 — 2025Conducted outbound calls to healthcare professionals, introducing and promoting company products. Addressed questions and objections while encouraging enrollment in a quarterly product sample program. Managed call activities using the ViciDial system and achieved a daily target of completed enrollment forms.Customer Service Representative
TTEC Customer Care Management Philippines INC. · 2023 — 2024Addressed customer inquiries via phone, chat, and SMS, ensuring efficient solutions. Prevented subscription cancellations by offering alternatives, while also managing the logistics of deliveries and subscription changes.Customer Service Representative
Alorica · 2020 — 2021Focused on maintaining long-lasting customer relationships through proactive approaches. Handled customer complaints, provided technical support, and offered special perks to loyal customers. Utilized Salesforce for efficient operations.Service Associate - Universal Teller / Retail Banking
East West Banking Corporation · 2018 — 2019Managed various financial transactions including deposits, loan payments, and check cashing. Promoted bank services, maintained cash drawers, and ensured accurate transaction records.Legal Officer/ Branch Officer in Charge
S.P Madrid & Associates Law Firm · 2014 — 2015Conducted research on unpaid housing loan cases, negotiating with clients to provide saving options and build trust. Managed the filing system, collected payments, and created routine correspondence for clients.Project Callouts/ Collection Department
PLDT · 2013 — 2014Contacted customers to secure debt payments through negotiation of terms. Maintained customer information in collection systems and documented actions accurately while meeting company standards.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyUniversity of Science and Technology of Southern Philippines · 2018 — 2019
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