Marylyn T.
Mid-Level Technical Operations Specialist
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I am Technical Operations professional specializing in maintaining high-availability production environments at Cebuana Lhuillier Bank. With expertise in real-time system monitoring and rapid incident response, Marylyn manages the entire lifecycle of critical (P1/P2) issues, performing deep-dive Root Cause Analysis (RCA) to minimize recurring outages. She has excelled in roles such as Production Monitoring and Incident Management Specialist and Lead, utilizing her skills in Linux CLI to uphold 99.9% system availability. Marylyn's commitment to operational excellence is evident through her leadership in end-to-end POS validation and remote support, which significantly reduce deployment errors. Holding a Bachelor's degree in Information Technology, she began her career as a Core System Support intern, gaining foundational experience in incident management and technical infrastructure under the bank's technical operations team.
Experience
Production Monitoring and Incident Management Specialist
Cebuana Lhuillier Bank · 2025 — PresentManaged the full incident lifecycle and Root Cause Analysis (RCA), preventing recurring outages through data-driven stakeholder reporting. Monitored production servers using Linux CLI, maintaining 99.9% system availability and optimal infrastructure health. Spearheaded end-to-end POS validation and remote support, significantly reducing deployment errors and operational downtime.Production Monitoring and Management Lead
Cebuana Lhuillier Bank · 2023 — 2025Monitored production servers and applications using Linux commands, ensuring 100% environment stability and system health. Validated POS systems prior to branch delivery, reducing deployment errors and ensuring seamless operational readiness. Resolved complex POS technical issues via multiple channels, significantly minimizing downtime for onsite personnel.Core System Support (INTERN)
Cebuana Lhuillier Bank · 2023 — 2023Gained foundational experience in production monitoring and system health checks under the supervision of the technical operations team. Assisted in the documentation of incident logs and supported POS system validation processes. Developed a strong understanding of the bank's technical infrastructure and incident response protocols.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologySta. Teresa College · 2019 — 2023
- Bachelor of Science in Business AdministrationSta. Teresa College · 2015 — 2016