Maryshell E.
Mid-Level Administrative Virtual Assistant
Open to offersNew to PlatformAbout
Maryshell E. is an experienced Administrative Virtual Assistant based in Bulacan, Philippines, with eight years of direct involvement in customer service, administrative, and back-office support roles across industries such as insurance, telecommunications, retail, education, and food manufacturing. She has managed digital records and client documentation for Cover Desk Philippines, provided CRM management and chat support for companies such as AFNI Philippines, Concentrix, and Collective Solutions, and executed data entry and report generation at Republic Biscuit Corporation and Holy Redeemer School. Her responsibilities have included accurate CRM management (with tools like Salesforce, Applied Epic, and Live Engage), rigorous quality monitoring, and the delivery of detailed administrative support to enhance operational processes. Maryshell E. is recognized for ensuring compliance with client standards and driving process improvements in dynamic business environments.
Experience
ADMINISTRATIVE VA
Cover desk Philippines · 2023 — PresentOversaw the digital organization of files, managed client documentation, and entered insurance renewal data into the internal database. Provided clerical and administrative support for clients and account managers, monitored CSR tasks for compliance, documented findings based on client-requested changes, and worked collaboratively on continuous process improvement.Customer Service Representative (Chat support)
AFNI PHILIPPINES INC. · 2021 — 2022Maintained positive and empathetic communication in chat support, provided information on Verizon Wireless plans and services, assisted account management and payment processing, supported plan changes, conducted basic troubleshooting for connectivity, and documented interactions in the customer relationship management (CRM) system.Assistant Coach (Chat support- retail account)
Concentrix- CVG Philippines Inc. · 2017 — 2021Coordinated tasks using strong time management skills, trained and provided guidance to CSR representatives, addressed challenges and solutions, communicated Nike updates and promotions, reviewed CSR chat interactions for compliance, compiled feedback with the Team Lead, managed customer email escalations, and promoted best practice sharing to support service delivery.CUSTOMER SERVICE REPRESENTATIVE (CHAT SUPPORT)
AFNI PHILIPPINES INC. · 2016 — 2017Engaged in professional customer communication via chat, provided detailed information about Verizon Wireless plans, supported account management and plan modifications, handled payment inquiries, performed basic troubleshooting for connectivity issues, and recorded all interactions and resolutions in the CRM system.Customer Service Representative (CHAT SUPPORT)
CONVERGYS- TELSTRA · 2016 — 2016Delivered customer support through chat for Telstra, offered accurate details about plans, services, and promotions, managed accounts and processed payments, facilitated plan changes, executed basic troubleshooting for connectivity concerns, maintained CRM system records, adhered to company policies for service quality, and coordinated with the team to improve service delivery.Encoder / Secretary
Republic Biscuit Corporation · 2014 — 2014Conducted accurate data entry into databases, kept organized records for inventory, sales, and customer information, performed quality control checks prior to delivery, generated required reports for management, collaborated on grocery store purchase orders, and monitored software updates to support data protocol adherence.Encoder / Secretary (Reliever)
Holy Redeemer School ok Kalookan · 2013 — 2013Entered student data, attendance records, and grades into the school database, supported examination preparation, documented meeting minutes, processed school event requests, collected data for reports, and checked entries for accuracy to resolve discrepancies.Customer Service Representative (Chat support)
COLLECTIVE SOLUTIONS · 2002 — 2002Handled customer inquiries through email and chat channels, supported questions related to products, orders, and services, delivered updates on order status, assisted with order placement or changes, and maintained detailed knowledge of Minted products, services, and policies.
Skills & Expertise
Education
- Associate in Computer ScienceAsian Institute of Computer Studies · 2000 — 2022
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