masaki S.
Mid-Level Customer Support Consultant
Open to offersNew to PlatformAbout
Masaki S. is an accomplished professional with extensive experience in consulting, company management, and customer service. With a significant tenure at industry giants like Accenture and Concentrix in KL, Malaysia, Masaki specialized in providing high-quality customer support to Japanese clients, utilizing their expertise in communication and relationship building. As a CEO at START POINT Inc. in Chiba, Japan, Masaki successfully led a team of 20 employees, enhancing the financial health of over 500 clients through strategic consulting. Additionally, as CEO of Adoba-Nnsudo Technology Japan Inc., they achieved impressive sales growth, driving the company to nearly 1 billion yen and securing a substantial 500 million yen investment through a strategic joint venture. Masaki holds a major in Information from Tokyo University of Information Sciences, and is deeply committed to leveraging business strategy and operational optimization for organizational growth and delivering meaningful customer experiences.
Experience
customer service
Accenture inc · 2025 — 2026Delivered professional customer support via chat and email for Japanese clients, focusing on solutions that enhance customer satisfaction and foster relationship building while collaborating with cross-functional teams to improve service quality and efficiency.customer service
Concentrix inc · 2024 — 2025Engaged with Japanese customers through email, chat, and phone, consistently aiming to understand their needs and provide optimal solutions.CEO
START POINT inc · 2020 — 2024Oversaw a team comprising 20 full-time and contract employees, worked in collaboration with Members of Parliament and Certified Public Accountants to develop client financial strategies, and enhanced the financial health of over 500 clients through strategic consulting and operational improvements.Chief Executive Officer (CEO)
Adoba-Nnsudo Technology Japan Inc. · 2021 — 2022Advanced company sales to nearly 1 billion yen, established a joint venture with a major corporation, and secured a 500 million yen investment while managing dual leadership positions under a shared strategic framework.
Skills & Expertise
Education
- Major InformationTOKYO UNIVERSITY, OF INFORMATION SCIENCES · 2019 — Present
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