Masego K.

Masego K. is an experienced Customer Service Representative who worked at Miwaylife in the insurance industry from February 2025 to January 2026. In this role, Masego managed client inquiries by resolving customer complaints and assisting with policy information, updates, and changes. She handled both inbound and outbound calls regarding insurance policies, precisely captured and updated client information in the system, and explained policy terms and insurance product benefits to clients. Her responsibilities also included consistently following company procedures and meeting call centre performance targets. Masego's key strengths include computer literacy, attention to detail, and effective problem-solving within a fast-paced call centre environment.