Masiel V.

Masiel V. is a dynamic, customer-oriented professional with extensive experience across sales, airport assistance, and online support. Her career spans roles as a spa receptionist, where she coordinated appointments, managed payments, and worked alongside therapists to ensure exceptional service, to a sales assistant, engaging directly with customers and managing store displays and transactions. As an airport agent with Nexus Tours, she expertly handled check-in and boarding processes, demonstrating problem-solving abilities in high-pressure environments. Fluent in both Spanish and English, Masiel employs her communication skills and adaptability to deliver positive customer experiences. Additionally, she is proficient with Microsoft Office and Google Workspace, alongside booking systems and POS tools, reflecting her commitment to efficient service delivery. With a background in gastronomy and immersive English education, she continuously seeks new opportunities to expand her expertise in customer service and support.