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Massi Y. — Junior Customer Service and Technical Support Specialist from Philippines

Massi Y.

Junior Customer Service and Technical Support Specialist

Philippines Less than 1 year
Open to offersNew to Platform
Languages
English
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About

Massi Y. is a proficient customer service professional with experience in technical support and customer relations. At Alorica, Massi Y. excelled as a Customer Service Representative, adeptly handling both inbound and outbound customer inquiries, resolving complaints, and managing billing issues with precision. With significant experience from Alorica Matina IT Park, he maintained accurate records of customer interactions while demonstrating exceptional communication and multitasking skills. His technical acumen was further honed at PCT Tech Master, where he diagnosed and repaired both hardware and software issues, installed and configured computer systems, and provided troubleshooting assistance. This role underscored his capability in ensuring system performance and maintenance. Additionally, his education in Information and Communications Technology (ICT) at Tacunan National High School specialized in Computer Systems Servicing, consolidating his skills in basic troubleshooting and computer hardware management. Seeking to leverage these skills as a Virtual Assistant, Massi offers expertise in CRM tools and basic administrative tasks, ready to deliver high-quality service remotely.

Experience

  • Customer Service Representative

    Alorica
    Managed inbound and outbound customer inquiries professionally while resolving concerns, complaints, and billing issues. Kept precise records of customer interactions and exhibited strong communication, multitasking, and problem-solving skills.

  • Technician

    PCT Tech Master
    Diagnosed and repaired hardware and software issues, and carried out installation and configuration of computer systems and applications. Delivered technical support and troubleshooting assistance to clients, ensuring proper system performance and maintenance.

  • On-the-job Training (OJT)

    EJK – GSIS Matina
    Assisted in administrative and technical tasks, supporting daily operations and data organization. Maintained files, ensured accurate documentation, and developed basic office and coordination skills.

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