Mateus V.
Junior Customer Support Specialist
Open to offersNew to PlatformAbout
Mateus G. is a customer-focused professional based in Brazil with experience in the retail and logistics industries. As an Outdoor Retail Sales Consultant for three years, Mateus provided in-store and WhatsApp-based customer support, guiding clients in selecting hiking and trekking gear and ensuring clear communication regarding product features and usage. He played a key role in fostering positive purchase experiences and supported inventory control. Mateus also has eight months of experience preparing and standardizing layouts for asset and logistics labels, ensuring accurate and visually clear information presentation. A native Portuguese speaker with strong English comprehension (B2/C1), he possesses proven communication and attention to detail skills, along with basic Excel proficiency, and is equipped for remote work with a reliable home office setup.
Experience
Outdoor Retail Sales Consultant
nullProvided daily customer support in-store by assisting customers in selecting products that fulfilled their hiking and trekking needs. Delivered clear explanations regarding product features and usage while aiding indecisive customers to enhance their purchasing confidence. Responsible for maintaining product organization and facilitating inventory control.null
nullEngaged in the creation and preparation of layouts for asset and logistics labels. Focused on the adjustment and standardization of layouts, ensuring consistency in information organization. Conducted reviews of text, codes, and visual elements to guarantee clarity and accuracy.
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