matias B.
Senior Ecommerce Operations Specialist
Open to offersNew to PlatformAbout
Matias B. is an ecommerce specialist with over 15 years of experience in the retail sector, currently based in Buenos Aires, Argentina. He has successfully managed three digital storefronts on platforms like Shopify and Tienda Nube, demonstrating comprehensive skills in product management, price updates, and customer engagement through channels such as WhatsApp, social media, and email. His adeptness in resolving payment issues with Mercado Pago and Pago Nube, coupled with orchestrating commercial campaigns on platforms like Meta Ads and TikTok, stands out. Matias has effectively combined physical and digital sales, exemplified by his role in opening a new branch for Cetrogar in Buenos Aires that handled both ecommerce and in-store operations. His proficiency in process automation using n8n and artificial intelligence tools, along with his ability to manage stock and logistics, highlights his operational expertise. Throughout his career, he has maintained a strong focus on customer satisfaction and achieving commercial targets, reflecting his multifaceted skills in both digital and physical retail environments.
Experience
Ecommerce and digital management
Independent · 2025 — PresentManaged three digital stores on Shopify and Tienda Nube, overseeing product uploads, updates, pricing, and categorization. Provided customer support and order management via WhatsApp, social media, and email, ensuring follow-up on deliveries and after-sales service. Addressed payment issues with Mercado Pago and Pago Nube and coordinated shipping. Executed and monitored commercial campaigns on Meta Ads and TikTok while conducting market research. Created content, edited videos, and automated processes using AI and n8n.Sales
Cetrogar · 2022 — 2025Contributed to the launch of the company's first branch in Buenos Aires, handling both ecommerce and physical sales operations. Provided end-to-end customer service, including inquiries, order management, complaints, and after-sales support. Consistently met commercial targets.Sales
Garbarino S.A. · 2018 — 2021Delivered customer service and advice at the sales point while achieving commercial objectives. Addressed inquiries and complaints, focusing on customer satisfaction and loyalty.Main warehouse manager
Garbarino S.A. · 2006 — 2018Trained and managed customer service teams, overseeing stock control and purchase experience. Coordinated deliveries, receiving, dispatching merchandise, and conducting stock audits. Resolved logistics issues and liaised with suppliers to maintain operational continuity.
Skills & Expertise
Education
- Complete Secondary EducationInstitution not specified · — — 2002
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