Matias A.

- Managed 100+ daily customer interactions related to transfer bookings, reservation updates, cancellations, and travel disruptions within high-volume operational workflows. - Coordinated with suppliers and internal teams to resolve urgent operational issues for international passengers while ensuring service recovery and customer satisfaction. - Assisted customers through multi-channel support, including chat and email, while maintaining response efficiency, queue management standards, and operational accuracy. - Handled escalation cases involving booking modifications, schedule changes, delayed transfers, and other time-sensitive travel requests. - Maintained service quality and SLA-focused response times in fast-paced remote support environments with strict operational deadlines.

- Managed 150+ daily outbound calls, including lead prospecting, follow-ups, appointment coordination, and customer engagement activities in high-volume sales environments. - Handled 50+ daily emails while maintaining response consistency, accurate information delivery, and timely follow-up communication with prospects and clients. - Utilized CRM platforms to track leads, update customer records, manage pipeline activity, and support ongoing sales opportunities and follow-up strategies. - Maintained strong performance and productivity under high workloads while consistently meeting daily outreach, engagement, and conversion-focused targets. - Developed effective communication, relationship-building, and objection-handling skills through continuous interaction with high-volume prospect and customer pipelines.

- Managed an inbound and outbound sales pipeline of 120+ leads per day, generating, qualifying, and prioritizing opportunities. - Consistently exceeded sales targets by 15–25% monthly through structured follow-ups and effective closing techniques. - Handled 100+ client interactions per day across calls, chats, and email while maintaining a strong conversion focus. - Identified customer needs and matched them with tailored solutions, achieving an average conversion rate of 20–30% on qualified leads. - Scheduled 20–40 meetings per week and supported overall campaign performance through CRM updates and pipeline tracking.

- Coordinated supply chain operations and managed communication with carriers and suppliers. - Ensured accurate and timely delivery of orders across multiple stakeholders. - Identified inefficiencies and supported improvements in logistics processes. - Acted as key liaison between internal teams and external partners.