Matilda J.

Matilda J. is a seasoned Customer Care Specialist with over seven years of experience in customer support and service coordination within the manufacturing and financial services industries, including roles at Vitafoam Nigeria Plc and Credit Direct Ltd (FCMB Group). She has demonstrated expertise in high-volume inbound call handling, CRM systems such as Salesforce and Zendesk, and dispatch-style coordination to maintain efficient service delivery. Matilda’s responsibilities have included managing escalations, documenting customer data, and providing timely updates throughout the service process. With an MBA in Marketing and multiple professional certifications, she is adept at navigating remote work environments, handling real-time customer interactions, and collaborating with distributed teams to ensure smooth case management and high customer satisfaction.