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Matt D. — Mid-Level Virtual Assistant from Philippines

Matt D.

Mid-Level Virtual Assistant

Philippines 6+ years 5 - 10 USD per hour
Open to offersNew to Platform
Languages
EnglishTagalog
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About

With over eight years of customer service experience and hands-on experience as a Virtual Assistant, I have built a strong foundation in delivering exceptional customer support while managing administrative tasks with efficiency and attention to detail.

I thrive in fast-paced environments and enjoy helping businesses stay organized through email and calendar management, travel coordination, and day-to-day administrative support. I am proactive, dependable, and always eager to learn and contribute to a team's success.

Thank you for considering my application. I would welcome the opportunity to discuss how my experience and dedication can add value to your team.

Why hire me

I am a reliable, organized, and fast learner who is committed to delivering quality work. I would appreciate the opportunity to contribute to your team and discuss how my skills can support your business.

Experience

  • Executive Assistant

    Genpact · 2026 — 2026
    Managed calendars, handled business emails, and arranged travel logistics. Created and scheduled daily social media content.

  • Healthcare Customer Service

    Transcosmos · 2022 — 2025
    Assisted members with inquiries related to healthcare benefits and claims. Completed back-office functions such as data entry and documentation.

  • E-commerce Customer Service

    Concentrix · 2021 — 2022
    Provided support to online shoppers, ensuring a seamless experience from product browsing to post-purchase, including inquiries, issue resolution, and logistics management.

  • Sales Specialist

    Foundever (former Sitel) · 2020 — 2021
    Guided customers through the buying process by offering product details, addressing questions, and delivering personalized assistance.

  • Retention, Sales and Billing Specialist

    Foundever (former Sitel) · 2018 — 2020
    Focused on customer retention by providing exceptional support that cultivates long-term loyalty, while leveraging relationship-building and upselling opportunities.

  • Technical Support

    Foundever (former Sitel) · 2018 — 2020
    Resolved customer issues regarding installation, usage, troubleshooting, and maintenance.

Skills & Expertise

CRMEcommerce ExpertHealthcareSales SupportTechnical Support SpecialistVirtual AssistantCustomer Service and Admin Support

Education

  • Accountancy, Business and Management
    Tanauan Institute · 2016 — 2018
  • High School Diploma
    San Pedro National High School · 2012 — 2016

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