Matt J.

Provide consultative sales solutions by promoting nationally recognized course offerings and scholarship programs to qualified clients. Conduct in-depth needs analyses to identify appropriate qualifications and Recognition of Prior Learning pathways for training centers and individual students. Ensure compliance with Australian regulations while qualifying prospective students for funded programs. Manage appointment scheduling and documentation collection to facilitate the enrolment process from start to finish. Issue invoices and formal communications to support the onboarding of students. Engage in proactive follow-ups with potential leads via calls and emails to drive sales closures. Collaborate with the Sales Manager to coordinate enrolment processes and fulfill all client requirements. Maintain accurate records and pipeline management through CRM systems like aXcelerate and HubSpot. Supervise shared inboxes to guarantee timely and professional responses to client inquiries. Address client concerns and provide continuous support to both centers and students. Deliver presentations and work with team members efficiently using Microsoft Teams. Leverage advanced skills in Microsoft Office Suite for reporting and sales documentation.

Construct and enhance prospect databases for the given territory utilizing tools like Lusha, Apollo, and LinkedIn. Employ generative AI tools, including CapCut, PicsArt, and Vmake, to produce AI-powered visuals and short videos for YouTube and digital content. Explore new generative AI tools and workflows for image, video, and audio production. Design prompts and visual concepts for AI-generated scenes to improve engagement in various media formats. Prepare visual assets for integration into YouTube and social media platforms. Work collaboratively with multimedia artists and content creators to develop creative concepts for future content. Conduct cold outreach through calls and emails, utilizing MyOpenPhone, Outlook, and HubSpot to connect with potential leads. Schedule meetings between prospects and sales teams to advance the sales process. Generate tailored quotes for potential clients and manage bookings and renewals through the Moneymailer Online platform. Collaborate with multimedia artists in designing client coupons with Indesign and Adobe Photoshop. Review sales performance metrics and partner with the Sales Manager for strategy refinements. Deliver personalized proposals and quotes to clients, aiming for consistent sales closure. Supervise client bookings, ensuring efficient follow-up to maintain satisfaction.

Execute email sequences to introduce Bruntwork’s offerings to potential clients, particularly targeting owners and operators in the fishing and outdoor business sectors. Focus on medium to large-sized businesses throughout the U.S. Engage prospects through various channels, including phone, email, SMS, LinkedIn, and WhatsApp, to qualify leads and drive sales, while adeptly resolving client objections. Consistently follow up and update data using HubSpot and Microsoft Outlook. Utilize LinkedIn, Apollo, and Lusha for lead generation, managing lead information within Microsoft Excel. Maintain a weekly sales pipeline to meet established monthly targets, ensuring account management post-sale and upselling website design services.

Send email sequences to introduce and invite delegates for various events organized by WBR Singapore, targeting medium to large-sized businesses across the APAC region. Employ a systematic outreach process using phone calls, email, LinkedIn, and WhatsApp to qualify and convert potential delegates. Educate and engage C-level executives and senior leaders during sales interactions. Tackle and address objections raised by delegates. Follow standardized pre- and post-sales processes using Oracle as prescribed. Formulate sales strategies, manage leads, and utilize lead generation tools like Lusha and Apollo. Handle customer service queries via email and social media for both attendees and exhibitors, ensuring seamless communication and support.

Reach out to business owners to promote advertising listings on the Fun Kid’s Guide website, emphasizing the advantages of online exposure. Consult with business owners about SEO strategies and social media management, pitching the services offered to enhance their online presence. Achieve daily sales objectives, ensuring at least one sale per day contributes to revenue growth. Provide ongoing account management to ensure client satisfaction and address any concerns, fostering long-term professional relationships. Educate clients about the company’s profile and service offerings to illustrate the value of Fun Kid’s Guide in supporting their business growth. Create targeted email campaigns to attract potential subscribers and engage prospects through follow-ups via email.

Adhere to established policies and procedures related to customer service and sales techniques while employing approved scripting to effectively overcome customer objections. Interact with customers over the phone in a professional and empathetic manner, providing detailed product information to educate them fully.

Deliver customer satisfaction through problem resolution, utilizing support materials to respond effectively to inquiries. Address customers' needs, concerns, and issues while ensuring that KPIs such as CSAT, AHT, SPD, and QA are consistently met. Engage in upselling for hotels, cars, and tours. Participate actively in focus group discussions, training sessions, and meetings aimed at enhancing overall customer satisfaction.