Mattapalli A.
Senior SAP CRM Functional Consultant
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About
Ashok R. is a seasoned SAP CRM Certified professional with over 12 years of experience, including 7 years dedicated to SAP CRM Functions and 2 years in SAP S/4 HANA Service Management. His specialization includes Marketing, Sales, Sales Operations, Services, Customer Handling, and Business Development. Ashok has substantial exposure to SAP S/4 HANA Sales and Distribution, especially with SAP FIORI, and possesses 4.5 years of domain experience in retail banking and logistics. Noteworthy achievements include successfully migrating systems from SAP CRM to SAP DBM and working extensively on SAP Sales Cloud integration with S/4 HANA CRM sales. His technical acumen covers designing, configuring, and implementing enterprise structures, managing customer and master data, and customizing SAP modules for enhanced business efficiency. Ashok’s diverse background also includes roles in Marketing and Sales within logistics and retail banking, further solidifying his ability to navigate complex business ecosystems and deliver results-oriented solutions.
Experience
SAP S/4 HANA Sales Functional Consultant
Mind soft India · 2025 — 2025Migration from SAP CRM to SAP DBM. Engaged in SAP Sales Cloud with S/4 HANA CRM sales and prepared functional specifications. Coordinated with the technical team to configure the migration process and suggested the preparation of technical specifications.SAP S/4 HANA CRM Functional Consultant and S/4HANA Sales and Distribution
Fujitsu · 2023 — 2024Addressed support tickets and troubleshot user queries in SAP S/4 HANA CRM Service Management. Created purchase requisitions to purchase orders and good receipts in Service Management while configuring service processes including requests, quotations, orders, and contracts.SAP S/4 HANA SD and S/4HANA SAP CRM
Cap Gemini · 2021 — 2023Configured service processes such as requests, quotations, orders, and contracts. Managed purchase requisitions and receipts in Service Management, and configured sales processes from order to cash (OTC). Handled business roles and partner determination while addressing background job checks.SAP S/4 HANA CRM Sales and Service and S/4HANA Sales and Distribution
Tech Mahindra · 2021 — 2021Managed daily issues regarding service requests, service orders, and service contracts processes. Focused on SAP CMM for customer master data integration and established middleware connectivity for business transactions.SAP CRM
ABM Knowledge ware Pvt Ltd · 2018 — 2020Supported daily issues related to service and sales modules, customized business partner roles, and prepared functional specifications. Worked on product master data configuration and integration processes with ECC and CRM.SAP CRM service
ATOS India Pvt Ltd. · 2016 — 2017Conducted AS-IS and TO-BE studies, designed configurations based on client requirements, and customized business partner roles. Managed sales and service transaction types and configured business roles while preparing user manuals and training materials.Direct Sales Associate (DSA)
Karur Vysya Bank · 2012 — 2014Interacted with customers to present various banking products and conducted campaigns for business development.Sales Executive
Om Logistics Ltd. · 2007 — 2009Focused on generating sales for logistics services.Marketing Executive
GATI · 2006 — 2007Engaged in marketing initiatives to promote company services.
Skills & Expertise
Education
- MBAICFAI University · — — 2005
- BCAAndhra University · — — 2003
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