Matthew E.
Mid-Level Corporate Trainer
Open to offersNew to PlatformAbout
Matthew E. is an experienced training professional with a proven track record in customer service, telecommunications, electronics, and business process outsourcing industries. As a Training II at Concentrix since 2020, Matthew provides launch support, facilitates classroom training, and maintains global training initiatives. Previously, he served as a Training Professional at The Results Companies and LG Electronics Philippines, developing training materials and conducting product-specific and process-driven courses. Matthew’s background also includes roles as a Retentions Officer for a UK telco and as a Technical Support Representative for U.S.-based telecom and IPTV companies. He specializes in curriculum management, agent performance monitoring, and leveraging Microsoft Office tools to enhance training delivery and effectiveness.
Experience
Training II – Handling Communications, Culture, Process and Product Specifics Training
Concentrix · 2020 — PresentLeads communications, culture, process, and product specifics training by facilitating classroom sessions and providing launch support. Maintains training curriculum and monitors agent calls to identify gaps, while developing training materials and distributing program information from clients.Training Professional – Handling Foundations / Culture Training, Process and Product Specifics
The Results Companies · 2019 — 2020Delivers foundations, culture, process, and product specifics training, with responsibilities in preparing materials and conducting classroom-style instruction focused on program requirements.Retentions Officer for a Telco Company in based in U.K. (Virgin Mobile)
Accenture Philippines · 2017 — 2019Handled retention activities for a U.K.-based telecommunications client, Virgin Mobile, by addressing customer issues and working to maintain customer relationships.Trainer for Customer Management Systems
LG Electronics Philippines · 2017 — 2017Provided instruction on customer management systems, conducting training sessions to support staff competency with these platforms.Training Associate / Training Professional
Results Companies · 2012 — 2017Began as an Entry Level associate, progressing to Training Professional. Tasks included facilitating training sessions and developing materials for program-specific content.Technical Support Representative for an ISP (CenturyLink USA)
Sykes Marketing Services Inc. · 2011 — 2012Assisted customers of CenturyLink USA by providing technical support and resolving issues related to internet service provision.Technical Support Representative for a IPTV Company (AT&T U – Verse)
Convergys Philippines Services · 2010 — 2011Supported customers of AT&T U – Verse by troubleshooting technical concerns related to IPTV services.Technical Support Representative for a IPTV Company (AT&T U – Verse)
ICT Marketing Services Inc. · 2009 — 2010Responded to customer inquiries as a technical support representative for AT&T U – Verse’s IPTV services.Collections Officer for an Insurance Claims Company (Arriba Healthcare Group)
Team MBC Systems Inc. · 2008 — 2009Managed collection processes related to insurance claims for Arriba Healthcare Group.Inbound Sales Representative in a VOIP Company (Vonage)
People Support · 2006 — 2008Handled inbound sales inquiries for VOIP services at Vonage, assisting customers with product information and processing sales.
Skills & Expertise
Education
- College of Midwifery associate in NursingUniversity of Perpetual Help Rizal (Las Piñas Campus) · — — 2005
- BS – ECEAMA Computer College (Cabanatuan Campus) · 2002 — 2004
- AB – Multimedia ArtsDLSU College of St. Benilde · 2001 — 2002
Interested in this professional?
Sign in as an employer to save this profile or invite Matthew E. to a job.
Sign in as an employer