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Matty L. — Mid-Level Customer Service Specialist from Philippines

Matty L.

Mid-Level Customer Service Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishFilipino
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About

Matt L. is a dedicated customer service professional with six years of experience supporting clients in dynamic, high-volume environments. His background spans industries such as telecommunications, sales, technical support, and real estate, including roles with Comcast—focusing on cable, internet, and telephone technical support—and Electrolux, where he provided appointment setting and troubleshooting services. He has efficiently handled customer inquiries, managed complaints, and worked across teams to enhance service delivery using platforms like Zendesk, Shopify, Google Workspace, and MS Office. Matt L. is also versed in outbound sales support, Amazon FBA operations, product research using tools such as Keppa and Seller Amp, and third-party collections. Holding a Bachelor of Science in Information Technology from Isabela State University-Cabagan, he consistently upholds a positive brand image through diligent customer communication and technical problem-solving.

Experience

  • Temporary Supervisor

    Comcast Technical Support
    Directed cable, internet, telephone, and retention support activities while facilitating effective team collaboration.

  • Email Support

    Noor Outbound Sales Support
    Managed sales inquiries via Zendesk, Google Workspace, Slacks, and Shopify, while ensuring customer satisfaction through effective problem resolution.

  • Appointment Setter

    Electrolux
    Scheduled appointments, communicated troubleshooting steps, and conducted follow-ups to secure sales.

  • Product Researcher

    Amazon Arbitrage FBA
    Utilized Keppa and Seller Amp for in-depth product analysis to support sales initiatives.

  • Appointment Setter

    Real State
    Identified and qualified leads while following up with homeowners for appointment scheduling.

  • 3 Party Collections

    UNIFIN
    Executed collection activities, ensuring follow-ups and proper communication for account management.

Skills & Expertise

Customer SupportCustomer ServiceCustomer Service RepresentativeDutch SpeakerCustomer Service and Admin Support

Education

  • Bachelor of Science in Information Technology
    Isabela State University- Cabagan

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