Maungo Z.

Maungo Z. is a skilled IT support analyst with a solid career in information technology, focusing on industries such as insurance and broadcasting. Currently, she holds the position of Data Clean-Up Consultant at Botswana Life Insurance Limited, where she meticulously identifies and rectifies data discrepancies to ensure spatial accuracy and consistency for analysis. Previously, at MRI, Maungo excelled as a Contact Centre Agent, adeptly handling customer interactions, resolving complaints, and managing orders. Her early career included valuable internships at the Department of Broadcasting Services and Webtickets, where she honed her capabilities in IT support, system installation, and maintenance tasks. Maungo's credentials include a Bachelor of Science (Honours) in Computing from Botho University and a strong foundation in network engineering and Microsoft operating systems. Her proficiency in networking and IT security, coupled with exceptional customer service, solidifies her standing in the field.