Maureen M.

I believe you should hire me because I bring hands-on experience in software implementation, testing, technical support, and working directly with clients. I’m used to solving real-world system issues, conducting UAT and manual testing, configuring software, and working closely with developers to make sure problems are properly addressed. I’m a fast learner, dependable, and comfortable taking ownership of my work. Most importantly, I don’t just focus on getting the task done—I make sure the solution actually works and makes things easier for the client and the team.

• Senior Solutions Specialist

  Servo IT Solutions, OPC · 2024 — Present
  - Lead end-to-end hospitality software implementations, ensuring configurations and deployment activities align with client requirements and business processes. - Manage and support implementations and post-deployment requirements for 100+ hotel and resort properties across the Philippines. - Translate client requirements into implementation plans, system configurations, testing activities, and deployment actions. - Conduct software testing, system validation, and UAT support to confirm readiness for go-live. - Lead client kick-off meetings and deployment activities, coordinating clients, stakeholders, and internal implementation teams. - Deliver user training and implementation guidance to support system adoption. - Develop user manuals, FAQs, pre-installation documents, and training materials for clients and internal teams. - Mentor Solutions Specialists and support onboarding, knowledge transfer, and continuous development.

• Solutions Specialist – Front Office

  Servo IT Solutions, OPC · 2023 — 2024
  - Implemented and configured front-office hospitality software based on client operational requirements. - Supported clients throughout installation, configuration, testing, training, go-live, and post-deployment phases. - Conducted product demonstrations, user training, and troubleshooting for hotel front-office users. - Assisted with system validation, issue resolution, and coordination with internal technical and product teams. - Prepared implementation documentation and maintained accurate client setup and support records. - Worked closely with clients to identify operational needs and recommend appropriate system configurations.

• Administrative Officer – Technical Support Department

  Servo IT Solutions, OPC · 2021 — 2023
  - Coordinated administrative and operational activities for the Technical Support Department. - Supported ticket monitoring, service-request tracking, follow-ups, and communication between clients and technical teams. - Prepared reports, documentation, and internal records to support service delivery and team performance. - Assisted with scheduling, team coordination, and process improvements within the support function. - Helped maintain clear client communication and timely resolution of technical support concerns.

• Technical Support Associate

  Servo IT Solutions, OPC · 2019 — 2021
  - Provided first-line technical support for hospitality software users through remote and direct client assistance. - Diagnosed and resolved software, system configuration, workstation, and connectivity issues. Assisted with software installation, updates, configuration, and basic server and workstation setup. - Logged, monitored, and escalated support tickets while maintaining accurate issue-resolution records. - Supported users with system navigation and basic operational concerns, ensuring timely and professional service

• Bachelor of Science in Information Technology

  Pampanga State Agricultural University · 2015 — 2019