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Mauricio Q. — Mid-Level Payments and Fraud Analyst from Costa Rica

Mauricio Q.

Mid-Level Payments and Fraud Analyst

Costa Rica 2-3 years 600 - 4000 USD per month
Open to offersNew to Platform
Languages
EnglishSpanish
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About

Mauricio Q. is a detail-oriented Business Administration student with over five years of experience in supply chain, operations, HR support, and fraud prevention. Currently serving as a Back Office Analyst at CR Spark in the casino and marketing sector in San José, Costa Rica, he excels at processing high-volume transactions across diverse payment platforms, including card, crypto, and international transfers. Mauricio demonstrates a strong analytical mindset, effectively reducing fraud cases by 25% and enhancing operational workflows. His expertise in SAP and systems management is complemented by his proficiency in payment processing and customer support. Previously, he managed HR operations at Amazon and coordinated logistics for HP Inc., showcasing his versatility in business environments. He is advancing his academic journey with a Bachelor's in Business Administration from Universidad San Marcos.

Experience

  • Back Office Analyst – Payments & Fraud

    CR Spark / Casino & Marketing · 2022 — Present
    Processed high-volume transactions through card, crypto, and international payment platforms while detecting and preventing fraud using document validation and system analysis. Maintained transaction records for compliance and provided efficient customer support for payment-related issues. Collaborated with internal teams to enhance operational workflows.

  • HR Assistant (Seasonal)

    Amazon · 2021 — 2022
    Oversaw employee leave processes, including medical, sick, and family leave, while managing sensitive HR data with confidentiality. Escalated complex cases for timely resolution and supported internal HR operations to enhance employee experience.

  • Supply Chain Assistant

    HP Inc. (AFZ) · 2015 — 2020
    Coordinated the shipment of repair parts across the Caribbean and South America, while managing inventory tracking and data entry utilizing SAP. Ensured timely delivery of components and enhanced logistics operations through improved tracking processes.

  • Project Manager

    Stucco of the Hamptons & Tile Roofing · 2006 — 2012
    Directed construction projects from planning through to completion, supervising teams and coordinating materials and logistics. Ensured adherence to quality standards and compliance with safety regulations while managing project timelines and execution.

Skills & Expertise

3D Designer / ModelerSupply ChainProduct DesignDaVinci ResolveSales SupportContent Creation

Education

  • Bachelor's in business administration (BBA) – In Progress
    Universidad San Marcos · 2023 — Present

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