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Maurizqa Y. — Mid-Level Product Manager & UI/UX Designer from Indonesia

Maurizqa Y.

Mid-Level Product Manager & UI/UX Designer

Indonesia No experience yet
Open to offersNew to Platform
Languages
EnglishIndonesian
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About

Maurizqa Y. is an accomplished professional currently serving as Head of Product and UI/UX Designer, leveraging expertise in facilitating Scrum ceremonies and managing product backlogs using platforms like Trello. Skilled in Risk & Resource Allocation, she excels in defining and overseeing detailed product roadmaps, while translating complex client requirements into actionable documents. In her previous roles, she has facilitated effective communication between clients and development teams, ensuring non-technical feedback is accurately converted into technical specifications. Her responsibilities included conducting User Acceptance Testing and developing user manuals, empowering clients with self-service options. With a background in Government Administration from the University of Padjadjaran, Maurizqa's proficiency extends to Advanced Prototyping & High-Fidelity Design with Figma, as well as managing customer relationships and technical support through effective user research and testing.

Experience

  • Customer Relationship Officer

    null · 2021 — 2021
    Acted as a liaison between clients and the development team, converting non-technical feedback into actionable technical requirements for programmers and QA engineers. Created and maintained Knowledge Base articles, User Manuals, and FAQs to facilitate self-service for clients. Conducted User Acceptance Testing (UAT) from a customer perspective to spot potential usability issues prior to project launch.
  • Head of Product & UI/UX Designer

    null · 2021 — Present
    Defined and supervised the product roadmap, translating complex client requirements into detailed product requirement documents. Acted as a bridge between stakeholders and technical teams. Designed user-centered solutions by developing intuitive information architectures, user flows, and wireframes. Created high-fidelity prototypes and visual designs.
  • Customer Service-Internship

    null · 2020 — 2020
    Provided first-tier technical assistance for web-based and mobile applications (iOS/Android), managing user inquiries and resolving platform-specific issues. Diagnosed software bugs and performance bottlenecks, ensuring clarity on technical context prior to escalation. Guided users through application features and configurations via various channels including email, chat, and ticketing systems to enhance product adoption.

Skills & Expertise

Education

  • Bachelor of Government Administration
    University of Padjadjaran · 2016 — 2020