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Maverick R. — Mid-Level Virtual Assistant from Philippines

Maverick R.

Mid-Level Virtual Assistant

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Maverick G. is a dedicated Virtual Assistant with over three years of professional experience in the healthcare industry, specifically in customer service and administrative support roles. Holding a Bachelor of Science in Office Administration from Cavite State University, Maverick excels in managing client communications, data management, and ensuring confidentiality in back-office tasks. Throughout his tenure as a Customer Service Representative at Sagility Philippines, he managed high-volume inbound calls, addressed healthcare-related inquiries, and upheld compliance with HIPAA and data privacy standards, significantly contributing to customer satisfaction. Maverick is skilled in data entry, Facebook Ads management, and ad creative design using Canva, and is adept at creating landing pages with Webcake. His technical proficiency extends to Microsoft Office applications, enhancing his organizational efficiency in administrative contexts. Previously, he has undertaken roles as an administrative intern, contributing to record management and frontline operations.

Experience

  • Customer Service Representative (Healthcare Account)

    Sagility Philippines · 2021 — 2025
    Assisted members by managing a high volume of inbound calls related to healthcare benefits, claims, and eligibility inquiries. Updated member records accurately and documented interactions within internal systems while complying with HIPAA and data privacy standards. Efficiently resolved issues to support customer satisfaction and quality scores.
  • Administrative Intern

    Land Transportation Office (Imus) · 2019 — 2019
    Handled client inquiries and processed driver’s license renewals. Ensured records were organized and assisted in frontline operations.
  • Data Encoder

    La Huerta / Abangan · 2018 — 2018
    Accurately entered and verified data, maintaining high standards of integrity.
  • Administrative Intern

    Jaro Development Corporation · 2016 — 2016
    Supported filing and documentation tasks while contributing to office organization.

Skills & Expertise

Education

  • Bachelor of Science in Office Administration
    Cavite State University · 2015 — 2019

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