Max R.

Processed and entered purchase orders from corporate clients into internal systems, ensuring accuracy in product codes, quantities, delivery terms, and pricing. Oversaw the complete order lifecycle in JD Edwards, from receipt to delivery, ensuring real-time visibility for each account. Updated pricing for assigned accounts while coordinating with Sales to ensure correct application of contract rates. Served as the main liaison between corporate clients and internal departments, translating client needs into operational execution. Proactively communicated order statuses, anticipating delays and providing alternatives while escalating critical issues as necessary. Identified and addressed operational deviations, coordinating corrective actions across relevant departments. Compiled and disseminated executive reports and dashboards to monitor order fulfillment and service level performance.

Oversaw the entire order cycle for a portfolio of corporate clients, including PO entry, confirmation, prioritization, and coordination with Sales, Planning, Production, and Logistics. Maintained and updated customer pricing in the system, aligning with commercial agreements while resolving discrepancies in collaboration with Finance and Sales teams. Contributed as a key user during the SAP implementation (SD/MM modules) by validating order flows, conducting UAT testing, and pinpointing operational gaps before go-live. Monitored strategic customer forecasts, providing necessary inputs to Planning for adjustments in volume, production sequencing, and inventory policies. Facilitated information exchange between commercial and operational teams to synchronize demand planning with production capacity and market supply. Produced operational reports and KPIs to assess order status, fulfillment rates, and overall commercial performance for management.

Managed the delivery process for new Audi vehicles from import arrival and pre-delivery inspection to final handover to clients. Conducted individualized delivery sessions with premium clients, showcasing vehicle features and technology with a focus on clear communication and high service standards. Addressed client complaints and followed up on resolutions to ensure customer satisfaction in a luxury automotive setting.