Maxwell L.
Junior Customer Service and Administrative Assistant
Open to offersNew to PlatformAbout
Maxwell J. is an accomplished Customer Service Representative and Virtual Assistant with extensive experience in the US healthcare and travel industries. From December 2018 to May 2021, he excelled at Teleperformance-Bacolod, offering expert support in health insurance queries, claims processing, and policy coverage, while maintaining compliance with HIPAA regulations. His commitment to resolving complex customer issues with empathy and professionalism has been a cornerstone of his career. Maxwell's subsequent role as a Travel Consultant allowed him to craft personalized travel experiences for clients across the US and Canada, leveraging his keen attention to detail and strong negotiation skills. Currently, he serves as a Data Verification Specialist, maintaining data accuracy and ensuring HIPAA compliance while assisting elderly diabetic clients. Equipped with technical proficiency in GDS, CRM, and booking platforms, Maxwell continues to provide high-quality administrative support and reliable virtual assistance. With a Bachelor of Science in Information Systems and certification from the Travel Industry Council of Ontario, he is a formidable asset to any dynamic team seeking his specialized expertise.
Experience
Data Verification Specialist/ Appointment Setter (US Healthcare Account)
Remote Job · 2023 — 2025Verified patient information, insurance details, and prescriptions for diabetic supplies. Scheduled appointments for elderly diabetic clients, ensuring clarity and care. Maintained HIPAA compliance while ensuring data accuracy. Assisted with updates on orders, coordination of deliveries, and follow-up calls. Explained procedures to elderly clients in a patient-friendly manner.Travel Consultant (US and Canada Point of sale)
Teleperformance-Bacolod · 2021 — 2023Provided personalized travel recommendations and expert advice tailored to clients' preferences to ensure a smooth travel experience.Customer Service Representative (US Healthcare Account)
Teleperformance-Bacolod · 2018 — 2021Provided expert customer service by addressing inquiries about health insurance benefits, claims processing, policy coverage, and billing with professionalism. Ensured compliance with HIPAA regulations while managing sensitive patient information. Resolved complex issues for customers, maintaining high standards of empathy and client satisfaction. Communicated effectively with both patients and insurance providers regarding medical records and billing procedures. Maintained accurate and compliant documentation of customer interactions and case resolutions.
Skills & Expertise
Education
- Bachelor of Science in Information SystemBacolod City College · 2015 — Present