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May C. — Senior Logistics Operations Specialist from Australia

May C.

Senior Logistics Operations Specialist

Australia 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

May E. is an experienced Virtual Assistant and Logistics & Operations Specialist based in San Remigio, Cebu, with over 15 years in logistics, e-commerce, and customer support. She has managed end-to-end drop shipping operations and international freight documentation for markets including the USA, UAE, and Israel. At Deloma (Israel), May optimized product listings, maintained inventory, and handled high-volume customer inquiries for an Etsy store. At Landcal Worldwide LLC (USA), she streamlined logistics by building loads and tracking shipments, provided freight quotations, and supported workflow efficiency. During her tenure at Threelineshipping L.L.C (UAE), she ensured compliance in air and sea freight operations, upheld SOPs, and resolved service failures. Her expertise spans inventory management, shipment tracking, export/import documentation, and the use of digital tools such as Trello, Slack, and McLeod within the logistics and e-commerce sectors.

Experience

  • Virtual Assistant (Drop Shipping)

    DELOMA – Etsy Online Shop (Israel) · 2024 — 2025
    Optimizes product listings and manages inventory levels to ensure sales maximization and pricing accuracy. Oversees the entirety of the fulfillment process, addressing supplier discrepancies while ensuring punctual delivery. Handles customer inquiries, returns, and refunds, effectively maintaining high store ratings through proactive communication. Monitors key performance metrics and prepares comprehensive reports for management.

  • Operations Virtual Assistant

    LANDCAL WORLDWIDE LLC (Kentucky, USA) · 2023 — 2024
    Streamlines logistics operations through real-time shipment tracking and load building. Coordinates delivery appointments and provides accurate freight quotations to clients. Functions as the main point of contact for customer service, ensuring timely email responses and status updates. Offers essential operational support to Account Managers to enhance workflow efficiency.

  • Customer Service Executive / Operations Assistant

    THREELINESHIPPING L.L.C (Dubai, UAE) · 2013 — 2022
    Manages the complete import/export processes for air and sea freight, maintaining zero internal errors. Strengthens customer retention by cultivating professional relationships and ensuring high satisfaction levels. Guarantees compliance with company SOPs and international shipping regulations to prevent fines. Addresses and resolves service failures while maintaining a high level of professionalism and urgency.

  • Billing Clerk – Export

    ASPAC INTERNATIONAL LOGISTICS INC. (Lapu-Lapu City) · 2010 — 2012
    Analyzes export transactions to issue accurate billings, ensuring revenue correctness. Oversees procurement of office supplies and monitors inventory levels. Prepares daily, weekly, and monthly reports detailing shipment costs and revenue.

Skills & Expertise

Supply ChainNordic LanguagesLanding Page DesignerE-CommerceVirtual Assistant

Education

  • Bachelor of Science in Commerce, Major in Management
    University of San Jose Recoletos · — — 2004

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