May A.
Senior Banking Services Officer
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About
May Ann R. is a seasoned professional in the banking and finance sector with a decade of experience encompassing branch operations, accounting, and customer service. As a Service Officer at the Philippine Bank of Communications, she excels in managing daily financial transactions, ensuring precise execution and compliance, and driving operational improvements. Previous roles include a senior position at East West Banking Corporation where she supported client inquiries, facilitated loan applications, and maintained ATM and vault operations. Her proficiency in transaction processing, KYC verification, and account reconciliation is complemented by expertise in Excel, Google Sheets, and QuickBooks, which bolster her capabilities in bookkeeping and financial records management. May Ann's commitment to accuracy and excellent client service has been recognized through multiple achievements in operational efficiency and client satisfaction. She holds a degree in Computer Science from AMA Computer College.
Why hire me
I am an accounting and financial operations professional with experience in banking, client relationship management, transaction processing, financial documentation, and customer support. Throughout my career, I have worked with individual and business clients, ensuring accurate financial transactions, compliance with banking procedures, and excellent client service. I am seeking remote opportunities in accounting, bookkeeping, financial operations, administrative support, and client services where I can contribute my attention to detail, analytical skills, and commitment to excellence. Core Skills * Accounting Support * Bookkeeping * Accounts Payable & Accounts Receivable * Bank Reconciliation * Financial Documentation
Experience
Banking Services Officer
Philippine Bank of Communications · 2025 — PresentManaged financial transactions on a daily basis, ensuring compliance and accuracy in processing. Conducted account reconciliations and maintained detailed records while enhancing operational efficiency and providing excellent customer service.Sales & Service Associate (Senior Rank)
East West Banking Corporation · 2017 — 2024Addressed client inquiries regarding banking services, supported loan application processes, performed KYC procedures, opened accounts, and processed transactions. Additionally, managed ATM cash and assisted with vault operations.Billing Customer Service Representative
Concentrix · 2016 — 2017Responded to inbound inquiries related to Telco accounts, assisted clients with billing queries and technical issues, and resolved complaints, ensuring outstanding customer service and accurate problem resolution.
Skills & Expertise
Education
- BS Computer ScienceAMA Computer College · 2013 — 2016
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