May J.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformPortfolios
About
May J. is an accomplished Customer Service Representative with a robust background in the fintech industry, demonstrated through her work with TaskUs from October 2023 to December 2025. She expertly provided multi-channel customer support via chat and voice for UK-based clients utilizing a Buy Now, Pay Later platform, managing inquiries related to accounts, payments, and transactions with precision and timeliness. Her role involved escalating complex concerns and resolving them at Tier 2 and Tier 3 support levels. Prior to TaskUs, at TDCX from October 2022 to August 2023, she excelled as a Collection Specialist, adeptly handling account management, billing resolutions, and offering sales support for digital subscriptions. Her initial role as a Collection Specialist at Transworld System Inc. from June 2021 to July 2022 saw her focused on payment arrangements and detailed account documentation. She began her career assisting healthcare providers at Alorica from October 2019 to April 2021. May holds a Bachelor's degree in Business Administration majoring in Financial Management from Bulacan State University, sharpening her capabilities in customer support and communication.
Experience
CUSTOMER SERVICE REPRESENTATIVE
TaskUs · 2023 — 2025Offered multi-channel customer support through chat and voice for clients in the UK using a Buy Now, Pay Later financial platform. Assisted customers with inquiries related to accounts, payments, and transactions while ensuring accurate resolutions. Handled multiple simultaneous conversations, maintaining service quality and response efficiency. Facilitated escalation and resolution of complex issues as Tier 2 and Tier 3 support, including investigations and disputes. Kept comprehensive case documentation and updated account records utilizing internal support systems.COLLECTION SPECIALIST
TDCX · 2022 — 2023Oversaw numerous customer accounts and tracked outstanding balances. Engaged with customers via calls and messages to address billing and payment issues. Provided information on products and services, assisting with account inquiries. Conducted basic troubleshooting and service support to ensure seamless transactions. Contributed to sales-related tasks by recommending digital subscription services.COLLECTION SPECIALIST
Transworld System Inc. · 2021 — 2022Contacted customers to discuss outstanding balances and facilitate payment arrangements. Assisted clients with queries regarding billing and offered payment solutions. Maintained accurate documentation of payments and updated account information accordingly.CUSTOMER SERVICE REPRESENTATIVE
Alorica · 2019 — 2021Provided support to healthcare providers concerning insurance inquiries and account-related questions. Delivered quality phone support while adhering to company guidelines. Accurately managed customer records and updated account information.
Skills & Expertise
Education
- Bachelor of Science in Business Administration major in Financial ManagementBulacan State Univeristy - Sarmiento Campus · 2015 — 2019
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