May A.
Senior Customer Service Specialist
Open to offersNew to PlatformAbout
May Ann E. is a seasoned customer service and operations professional with over 8 years' experience across the customer service, lending, textiles, food manufacturing, and research sectors. In her role as Pending Power Auto Dialer at Service First Asia Pacific Inc, she specializes in managing high-volume automated call systems, ensuring regulatory compliance, and optimizing call campaigns. As an Underwriter Loan Specialist, she reviews and verifies loan applications and communicates with applicants about options and requirements. Her history includes roles as a Woven Textile Supervisor at Luenthai Philippines, Quality Assurance Supervisor at Angel Farmers Gourmet and Foods, and Packaging Technical Supervisor at Mekeni Foods Corporation, where she implemented quality assurance standards such as GMP and HACCP. Additional experience includes research support for dental genetics projects and team leadership in both project fieldwork and manufacturing lines, demonstrating expertise in data verification, production coordination, and document compliance.
Experience
Auto Dialer
Pending Power · 2019 — 2025Managed the optimization of automated systems to enhance call volumes while adhering to legal standards such as the Do Not Call registries and time zone limitations.Customer Service Representative (Central Billing Department)
Transcom Worldwide · 2017 — 2018Effectively managed customer inquiries through both inbound and outbound calls, utilizing negotiation skills to collect overdue balances and to retain customers.Woven Textile Supervisor
Lu Thai Philippines · 2016 — 2017Oversaw production staff in weaving to ensure that production targets and high-quality standards were consistently met.Quality Assurance Supervisor
Angel Farmers Gourmet and Foods · 2015 — 2016Inspected raw materials and finished goods for compliance with specifications and regulatory standards, conducting audits to verify adherence to quality control processes.Executive Financial Representative
Teleperformance · 2013 — 2014Contacted debtors by phone to negotiate debt recovery and addressed payment issues on behalf of various clients.Packaging Technical Supervisor
Mekeni Foods Corporation · 2007 — 2012Planned, organized, and monitored daily packaging activities to ensure compliance with established Standard Operating Procedures (SOPs) and maximize productivity.Assistant Project Coordinator
Phenomics Group of the Philippines · 2006 — 2007Supported the Project Coordinator during field expeditions and dental profiling, leading a team during home visits to evaluate team members' performance.Project Research Assistant
H.O.P.E Volunteers Foundation Inc · 2002 — 2006Conducted patient home visits, performed data encoding, and maintained systematic records for target beneficiaries and healthcare linkages.Underwriter Specialist
Service First Asia Pacific IncReviewed and verified loan applications along with accompanying documents for accuracy and completeness, and communicated with applicants via phone to share loan options and requirements.Correction Officer
Service First Asia Pacific IncEvaluated risks for loan applications on behalf of client companies by analyzing applicant data, credit history, financial statements, and background reports.Support Agent
Service First Asia Pacific IncHandled a significant volume of incoming and outgoing calls and emails to address inquiries, complaints, and requests, providing detailed guidance for repayments and resolving issues.Loan Specialist
Service First Asia Pacific IncPrepared loan documentation, ensuring all paperwork was accurate and compliant with relevant regulations.
Skills & Expertise
Education
- Bachelor of Science Major in BiologyUniversity of St La Salle · 1994 — 2000
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