May L.
Virtual Assistant
Open to offersNew to PlatformPortfolios
About
May Lopez Daquioag is a seasoned Virtual Assistant based in Cauayan City, Philippines, boasting over eight years of significant experience in both on-site and remote roles, primarily supporting the healthcare, travel, and hospitality sectors in AU and the US. Currently, she excels as a freelance General Virtual Assistant for an Australia-based client, where she adeptly manages calendar appointments, email correspondence, and data entry tasks utilizing Google Workspace. Her role also involves supporting digital marketing endeavors through social media video editing and Canva/AI-assisted designs. Previous roles include serving as a Customer Service Representative on Humana's US Healthcare account with Everise PH, focusing on high-volume member-provider correspondence and documentation processing under strict HIPAA guidelines. Earlier, she honed her skills as a Travel and Tours Virtual Assistant at Chets Travel and Tours where she independently managed itineraries and databases. Committed to maintaining high-quality assurance scores, May consistently leverages her expertise across various CRM platforms such as Salesforce and tools including Google Workspace, ensuring operational accuracy and client satisfaction.
Experience
General Virtual Assistant
Self-Employed (AU-Based Client) · 2025 — 2026Provided general administrative support to an Australia-based client by managing daily tasks within Google Workspace, overseeing email correspondence, and organizing calendar appointments. Handled records management and data entry for reporting purposes, while conducting research to aid business and marketing strategies. Edited social media video content and created digital marketing designs using Canva and AI-assisted tools.Customer Service Representative
Humana RTE Account, Everise PH · 2024 — 2025Functioned as the primary appointment setter, coordinating directly with members and healthcare provider networks to arrange consultations. Maintained and updated member profiles and records in Salesforce CRM, managing documentation and escalations thoroughly. Processed prescription orders while coordinating fulfillment status with CenterWell Pharmacy, ensuring strict adherence to HIPAA/PHI confidentiality standards and utilizing Cresta Pilot AI coaching tools for workflow efficiency.Travel and Tours Virtual Assistant
Chets Travel and Tours · 2020 — 2024Oversaw end-to-end administrative functions, including database entries, email correspondence, and client file maintenance. Researched and drafted detailed travel itineraries and flight timetables using Google Workspace. Managed client communications and securely processed transaction records while resolving booking changes and urgent inquiries to enhance client retention.Call Center Agent
Sutherland PH · 2019 — 2020Provided front-line customer care and troubleshooting support for international accounts, documenting call logs and updating account records accordingly. Routed complex issues to appropriate backend support tiers while consistently meeting CSAT, QA, and occupancy targets.Customer Service Representative
Ocean Bay Corp · 2017 — 2019Delivered multi-channel customer relations support within a fast-paced corporate environment. Managed service logs, handled complaints, and performed updates to administrative databases.Telephone Switchboard Operator
Online Exhibitions Stand LLC · 2007 — 2013Operated multi-line PBX switchboard systems to route incoming communications globally. Greeted callers, verified routing directions, and logged messages maintaining zero error rates.Guest Relations Assistant
Madinat Jumeirah International Hotel · 2005 — 2007Maintained high-standard concierge and customer care services for guests in a seven-star hospitality environment.Sales Virtual Assistant
Herbalife · 2004 — 2005Supported account distribution and generated order records while facilitating account maintenance workflows. Managed scheduling for multiple executives, screened calls, scheduled appointments, and completed business correspondence, including data entry and transcription.
Skills & Expertise
Education
- Bachelor of Science in Secondary EducationSaint Ferdinand University · 1993 — 1994
- High School DiplomaIsabela National High School · 1989 — 1993