May A.

May Ann G. is an accomplished professional with a background in Information and Communication Technology, having graduated from West Visayas State University in 2019. She began her career as a Customer Service Representative at IQOR Iloilo for Walmart, where she honed her skills in providing efficient customer service, managing inquiries, and ensuring a positive customer experience in a retail setting. At TTEC Iloilo for Verizon, she advanced her career, initially maintaining customer satisfaction through account inquiries and billing support. Over time, she became a Coach Associate Customer Service, where she excelled in coaching staff to deliver exceptional service, manage escalations effectively, and enhance team productivity. Currently, she operates as a Coach Associate Tech VHI, guiding technical support teams in delivering high-quality services for Virtual/Home Internet solutions. Her expertise lies in utilizing Google Suits, Microsoft Office, and photo editing tools. May Ann is noted for her ability to resolve complex issues while driving team performance and maintaining service quality standards.