May M.
Mid-Level Veterinary Claims Assessor
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May M., based in Pandacan, Manila, has a rich background in the veterinary and insurance industries. Her recent role as a Pet Review specialist at Petsure - Trupanion involved meticulously reviewing policy information against medical records from veterinary hospitals and owners. She ensured thoroughness by reaching out for missing information needed for policy validation. From June 2021 to June 2025, May served as a Transcriptionist, transcribing and processing claims for Trupanion, where she maintained accurate records and communicated effectively with policyholders. Earlier, she was a Veterinary Claims Assessor for Petsure - Animal Friends Inc., where she assessed medical histories for claims processing. As a Veterinary Nurse/Technician at Carveldon Veterinary Center, she provided comprehensive nursing care, administered treatments, and assisted in surgeries, showcasing her profound medical skills. A degree holder in BS Biology with a major in Biotechnology from Rizal Technological University, May possesses expertise in laboratory practices, MS Office proficiency, and is a fluent English speaker.
Experience
Policy Reviewer
Pet Review, Petsure - Trupanion · 2025 — 2026Evaluated policy information to ensure consistency with medical records from veterinary hospitals and owners. Contacted veterinary hospitals or policyholders through the company system for any necessary missing information and records. Analyzed medical records for required exams and laboratory tests in the policy review process.Transcriptionist
Petsure - Trupanion · 2021 — 2022Converted line items from invoices provided by Trupanion policyholders into the company's invoicing system. Created claims on behalf of policyholders while ensuring timely completion of transcriptions, including reviewing for proper grammar, punctuation, and spelling. Updated policy records with documents sent by policyholders to the team's common mailbox, and communicated with policyholders for any additional information needed for claims.Veterinary Claims Assessor
Petsure - Animal Friends Inc. · 2020 — 2021Assessed medical histories of patients to identify claims or conditions covered by their insurance policies. Handled processing of claims from policyholders, evaluating deductibles and payables, and liaised with policyholders to obtain further information as necessary for their claims.Veterinary Nurse/Technician
Vets in Practice – Carveld on Veterinary Center · 2018 — 2020Managed animal handling and restraint. Delivered nursing care to hospitalized patients, involving monitoring health, feeding, grooming, and walking. Administered treatments including injections, tablets, and fluids. Conducted diagnostic tests such as blood sampling, urinalysis, and x-rays. Prepared animals for surgeries and monitored anesthesia during procedures. Assisted veterinary surgeons during operations and ensured cleanliness and hygiene within the practice. Fostered communication with pet owners to build trust and reassured them regarding their pets' treatment while educating them on animal health topics.Intern
Rizal Technological University · 2016 — 2016Prepared culture media by managing the preparation of chemicals suitable for plant growth. Reflasked cultured plants and decontaminated culture media. Maintained cleanliness and hygiene standards in the laboratory.
Skills & Expertise
Education
- Bachelor of Science in Biology major in BiotechnologyRizal Technological University · 2013 — 2018