Maya A.
Mid-Level Arabic-English Translator and Copywriter
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Maya A. is a seasoned Arabic-English Language Specialist based in Cairo, Egypt, with a Bachelor of Arts in Interpretation and Written Translation from Helwan University. She possesses a strong foundation in Arabic and English language use and specializes in written translation, text analysis, and effective communication tailored to diverse contexts and audiences. Maya's professional journey includes her role as an Arabic Interpreter for Language Line Solutions, where she navigates complex medical, social services, and financial dialogues, ensuring precise and culturally informed exchanges. Previously, as a Customer Service Representative at Concentrix, she excelled in addressing high volumes of customer inquiries across various channels, leveraging her skills in active listening and problem-solving. Maya is adept with translation workflows using tools like Smartcat and MateCat, and shows proficiency in terminology research, customer communication, and high-volume processing. Additionally, she's equipped to handle high-pressure environments with accuracy and professionalism, making her a valuable asset to e-commerce brands in search of compelling Arabic marketing copy.
Experience
Arabic Interpreter
LANGUAGE LINE SOLUTIONS · 2026 — PresentEnsure accurate Arabic-English communication primarily in medical contexts while managing high volumes of interactions. Adjust language for various subjects and audiences, preserving intent and meaning. Utilize appropriate terminology to convey information clearly under pressure, working across medical, social services, banking and finance, and insurance sectors. Maintain professionalism in demanding situations, demonstrating fast processing and attention to detail. Adapt from on-site to remote interpreting effectively within a short timeframe.Customer Service Representative
CONCENTRIX · 2024 — 2025Address a wide range of customer inquiries via phone, email, and chat while providing clear and professional communication. Tailor interactions to meet various customer needs, focusing on efficient problem resolution and enhancing customer satisfaction. Uphold accuracy and professionalism under competing demands in a fast-paced setting. Employ active listening and problem-solving skills to identify customer needs and deliver suitable solutions.
Skills & Expertise
Education
- Bachelor of Arts - Interpretation and Written TranslationHelwan University · — — 2024
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