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Mayette C. — Mid-Level Customer Service and Operations Manager from Philippines

Mayette C.

Mid-Level Customer Service and Operations Manager

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Mayette A. is a Shift Manager and Customer Experience Manager with over four years of expertise in the food service industry, specializing in roles at major franchises like McDonald's. Stationed at the Mea Amare Food Corporation in the Philippines, she expertly navigates the demands of customer service and operations management. Her responsibilities span managing daily store operations, training and supervising staff, and ensuring customer satisfaction. Adept at handling scheduling and task organization, she excels in maintaining operational compliance and documentation while implementing marketing strategies. Previously, she served as a Service Crew and Marketing Support at the Mariel Food Corporation, enhancing service quality and supporting promotional activities. Mayette holds a BS in Business Administration with a focus on HR Development Management. She is skilled in tools such as Microsoft Office, Google Workspace, and CRM Tools, facilitating her effectiveness in administrative support and client communications.

Experience

  • Shift Manager / Customer Experience Manager

    Mea Amare Food Corporation (McDonald's Franchise - MacArthur Bocaue Lolomboy) · 2022 — Present
    Oversee daily operations of the store, ensuring efficient workflow and customer satisfaction. Train and support staff while managing scheduling and task assignments. Address customer issues to guarantee a positive service experience. Maintain compliance documentation and operational reports. Execute marketing initiatives and promotional campaigns, while ensuring adherence to safety and sanitation standards.
  • Service Crew / Marketing Support

    Mariel Food Corporation (McDonald's MacArthur Bocaue Lolomboy) · 2016 — 2022
    Assist customers with service requests and inquiries while performing administrative tasks like order monitoring and scheduling support. Contribute to marketing efforts and facilitate store promotions. Coordinate events such as birthday bookings and other store activities. Ensure operational documentation is accurate and daily operations run smoothly, maintaining cleanliness and service quality.

Skills & Expertise

Education

  • BS Business Administration - HR Development Management
    Jesus Is Lord Colleges Foundation Inc. · — — 2022

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