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Mayk C. — Mid-Level Customer Support Team Leader from Philippines

Mayk C.

Mid-Level Customer Support Team Leader

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Michael C. is an experienced professional with a background in customer service, education, and team leadership. He earned a Bachelor in Special Education from Central Philippine University and began his career as a Teacher at King's Way Baptist Academy. He later worked as an Engagement Customer Representative at Compassion International–StarTek, supporting sponsor-donor relations in the non-profit sector. At HelloFresh–Xtendops Philippines, Michael served as a Senior Frontline Support Representative, focusing on chat and email retention for brands such as HelloFresh, Factor, and EveryPlate. Most recently, he was a Team Leader/Supervisor for Amazon Ring (Halo Account) at Concentrix, where he managed employee performance and training. Michael’s expertise includes team supervision, employee management, and administrative tasks in the education, non-profit, and customer support industries.

Experience

  • Team Leader/Supervisor

    Amazon Ring (Halo Account) - Concentrix · 2021 — 2023
    Coached new hires and supported underperforming staff in operational best practices, ensuring daily activities followed management targets. Monitored productivity, performance, and task completion in line with quality standards.
  • Senior Frontline Support Representative

    HelloFresh - Xtendops Philippines · 2019 — 2021
    Addressed retention inbound and outbound communications for HelloFresh, Factor, EveryPlate, GreenChef, and GoodChop through chat and email channels, providing customer support and managing related inquiries.
  • Engagement Customer Representative

    Compassion International- StarTek · 2017 — 2019
    Handled inquiries related to child sponsorships, program impact, giving options, correspondence policies, and account status. Assisted sponsors and donors via phone, email, and chat by managing sponsorship accounts, processing payments and donations, updating information, and addressing questions about programs.
  • Teacher

    King's Way Baptist Academy
    Delivered classroom instruction and facilitated educational activities for students.

Skills & Expertise

Education

  • Bachelor in Special Education
    Central Philippine University · 2012 — 2016

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