Maylanie B.
Mid-Level Accounts Receivable Coordinator
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EnglishTagalog
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About
May lanie B. is an experienced professional specializing in accounts receivable management, process improvement, and customer relationship management across finance, technology, and telecommunications sectors. With extensive roles such as Order to Cash & Rebates Coordinator for Bacardi-Martini Philippines and Billing Services Team Leader for LoanWorks Technologies (serving clients like Macquarie Telecom and Bacardi-Martini Australia), May lanie B. managed cross-functional teams, resolved escalations, and optimized operational processes for global stakeholders. She has led service delivery teams at Accenture supporting Microsoft Services USA, directed collections at Arvato for Google Corp., and overseen credit operations at Ingram Micro and Sykes Asia, directly supporting USA and Australia-based accounts. Her scope included compliance adherence, policy implementation, performance tracking, and development of communication channels to optimize business collaboration and efficiency.
Experience
Order to Cash & Rebates Coordinator
Bacardi-Martini Philippines Incorporated · 2018 — 2026Managed the accounts receivable portfolio for customers while addressing issues raised by clients and key stakeholders to guarantee satisfaction. Oversaw escalation processes, identified recurring errors, and ensured their resolution. Served as a liaison between Bacardi Enterprise Services and the market, enhancing collaboration through effective communication channels. Implemented actions and initiatives in the market aimed at improving results and streamlining operations. Fostered significant partnerships with essential business stakeholders, maintaining a focus on global process efficiency and effectiveness through continuous improvement.Billing Services Team Leader
LoanWorks Technologies · 2013 — 2018Led a team of six Billing Services Analysts in Manila, set performance goals, and monitored progress against these objectives. Conducted analyses of team performance to introduce targeted solutions for effectiveness enhancement. Ensured compliance and quality standards throughout operations while collaborating cross-departmentally with Sales, Finance, and Service Delivery to efficiently resolve customer issues. Served as the primary escalation contact for billing inquiries, handling elevated inquiries to maintain customer satisfaction.Service Delivery Manager
Accenture · 2012 — 2013Oversaw complete service delivery processes, focusing on increasing operational efficiency and improving customer satisfaction. Conducted analyses of delivery failures to pinpoint underlying causes and executed corrective measures. Provided updates to the Operations Manager regarding team performance and project status to support informed decision-making, managing a team of 10 collections analysts in a specified market.Collections Team Lead
Arvato Corp. Philippines · 2011 — 2012Directed a team of collections analysts and administrators to meet departmental SLAs and KPIs. Monitored turnaround times for customer queries, ensuring compliance with established operational standards. Coordinated the reporting of SLA/KPI performance metrics while implementing policy best practices to enhance team effectiveness. Conducted performance appraisals and coaching sessions, providing constructive feedback to support team member development.Senior Collections Specialist
Affiliated Computer Services Philippines, Xerox · 2011 — 2011Evaluated accounts receivable data to prioritize collection efforts based on risk and customer value. Implemented targeted procedures for collection on delinquent accounts to improve recovery rates. Organized work tasks by prioritizing outstanding balances and payment histories while addressing billing issues through customer communication. Handled inquiries regarding payment arrangements and account disputes with professionalism, providing management with recommendations for process enhancements.Collections Manager
Eli Global Philippines Resources Operations Center · 2009 — 2010Examined team performance and executed solutions aimed at improving effectiveness. Set performance goals for team alignment with organizational objectives, motivating members and addressing any underperformance issues. Handled escalated calls to resolve complex problems and ensure high customer satisfaction while maintaining compliance with quality standards across operations.Credit Team Lead
Ingram Micro Inc. · 2009 — 2009Developed and implemented policies and procedures to enhance operational efficiency, focusing on strategic planning to improve profitability and productivity throughout company operations.Team Leader
Sykes Asia Inc. · 2004 — 2009Managed a team of customer finance associates, building strong relationships with key customers to enhance overall service delivery and satisfaction. Contributed to team effectiveness through strategic hiring, coaching, and performance evaluations, demonstrating growth from a collector to a senior collector and then a team leader.Collections Associate
STC Solutions, Inc. · 2003 — 2004Focused on collecting first-party and third-party accounts, ensuring financial accuracy and timely resolutions. Managed individual accounts by generating correspondence and reports to facilitate client communication. Maintained data integrity in the collections application LATTITUDE while conducting account follow-ups and verifications.Financial Analyst
Riscuity Asia Inc. · 2002 — 2003Oversaw medical bill collections, contributing to the improvement of cash flow. Engaged in first-party and third-party debt collection efforts, updating collections applications such as Customer Management, E-Collections, and LATTITUDE. Ensured the accuracy of documentation through employment verifications and conducted reminder calls to encourage client engagement.Telemarketing Service Representative
EasyCall Communications Philippines Inc. · 2002 — 2002Performed tele sales for ISP products while consistently achieving sales targets through effective communication. Verified the accuracy and compliance of completed sales transactions, assisted in training and coaching new trainees, and managed administrative paperwork to improve operational efficiency.
Skills & Expertise
Education
- Bachelor of Science: Computer EngineeringUniversity of the East · — — 2002
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