mbalenhle S.

Mbalenhle P. is an experienced Customer Service Agent with over three years in the call center and hospitality industries. At CCI Umhlanga, Mbalenhle successfully managed inbound customer queries, consistently reaching a 95% first-call resolution rate and contributing to sales through cold calling to international clients. As a Seasonal Sales Assistant at Gem School Wear, Mbalenhle provided direct support to customers during peak periods by assisting with school uniform fittings and selections. Additionally, experience as a Promoter for Hennessy involved engaging customers at high-end events and retail outlets to drive brand awareness. Mbalenhle holds a Higher Certificate in Applied Science from the University of KwaZulu-Natal, demonstrating a solid foundation for client-focused roles in diverse business environments.