Mbanaso C.
Junior Customer Service Specialist
Open to offersNew to PlatformPortfolios
About
Chinenyenwa P. is a Customer Service & Operations Professional with over two years of experience in fast-paced environments, providing support through live chat, email, and messaging platforms. At BRICH Automotive, a fast-growing automotive brokerage, she manages over 30 weekly customer interactions, efficiently handling vehicle inquiries, service complaints, and payment issues with a resolution rate exceeding 90%. She excels in CRM setup and management, having implemented a full HubSpot CRM system and developed onboarding guides at Setlinn during her Afriment internship. Chinenyenwa P. has been pivotal in building the Scholar Pipeline Nigeria–Germany community by sourcing and publishing verified scholarships, and she is adept at content creation and knowledge base documentation. With a BSc in Biochemistry from Rivers State University, she brings strong analytical and documentation skills to customer-centric and operational roles across the automotive and tech industries.
Experience
Customer Support & Virtual Assistant Intern
Setlinn (via Afriment Internship Program) · 2026 — 2026Established a fully operational HubSpot CRM for Setlinn, optimizing contact management, ticket pipelines, task tracking, and knowledge base content to enhance customer support effectiveness. Developed a complete customer support Knowledge Base with FAQs, response scripts, and escalation workflows to streamline responses. Created a comprehensive onboarding guide for the CRM including HubSpot and Zoho functionality, detailing contact management and ticket tracking procedures. Delivered front-line customer support, addressing inquiries with a focus on solutions. Designed a daily progress tracking template to enhance team visibility and accountability in remote workflows. Conducted competitor research to assist in shaping community and content strategies.Customer Experience & Operations Associate
BRICH Automotive · 2023 — PresentManaged over 30 customer interactions weekly via WhatsApp, email, and other messaging platforms, addressing vehicle inquiries, service complaints, follow-ups, and payment issues. Ensured accurate records and timely follow-ups for customer inquiries via WhatsApp to prevent any oversight. Addressed escalations and sensitive interactions with professionalism, effectively de-escalating issues before they escalate further. Identified and reported recurring issues and gaps in processes to supervisors, contributing to efforts that reduced repeat complaints. Developed onboarding guides and internal documentation to enhance response quality and mitigate repeated inquiries. Collaborated with colleagues using Slack, Trello, and Asana to streamline daily operations and uphold SLA standards in a remote-first setup.
Skills & Expertise
Education
- Bachelor of Science – BiochemistryRivers State University, Nigeria · 2017 — 2023
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