Mc R.
Mid-Level Technical Support Representative
Open to offersNew to PlatformAbout
Mc Reven O. is an experienced Technical Support Representative with a background serving the telecommunications and automotive support industries in Metro Manila, including roles at MOVATE PH and TELUS. From 2020 onward, Mc Reven has provided optimal assistance for customer issues related to physical phones, managed ticket reception, analyzed problems, and set up call flows for business clients. At SITEL ETON, Mc Reven supported account inquiries and promoted new sales offerings, as well as troubleshooting radios in luxury car models during product releases. Mc Reven holds a BSBA Major in Marketing Management from the Polytechnic University of the Philippines and demonstrates a strong capacity in addressing customer inquiries and delivering prompt resolutions for complex technical issues.
Experience
Technical Support Representative
MOVATE PH · 2022 — PresentProvided optimal assistance for customer issues concerning physical phones, managed ticket reception, analyzed problems, and prioritized resolutions in a timely manner.Technical Support Representative
TELUS CUBAO · 2020 — 2022Oversaw the configuration of call flows for businesses, analyzed issues related to malfunctioning physical phones, and offered effective information to address customer inquiries.Customer Service Representative
SITEL ETON · 2019 — 2020Supported customers with account-related inquiries, presented new sales promotions, troubleshot radios in the latest luxury car models during their release, and provided details on account statuses and billing.
Skills & Expertise
Education
- BSBA Major in Marketing managementPolytechnic University of the Philippines · 2015 — 2019
- High School GraduateJustice Cecilia Munoz Palma High School · 2011 — 2015
- Elementary GraduateLupang Pangako Elem. School · — — 2004
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