Mc E.
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Mc. Edzel A. is an experienced Customer Service Representative with a background in call center operations at Concentrix locations in Quezon City and Pasig City, Metro Manila. Specializing in the business process outsourcing (BPO) industry, Mc. Edzel A. efficiently managed inbound and outbound calls, resolved customer inquiries, and addressed complaints to ensure a positive customer experience. Proficient in CRM systems, problem resolution, and call management, Mc. Edzel A. contributed to performance tracking by maintaining accurate documentation and collaborated with cross-functional teams to improve communication strategies and consistency. With a Bachelor of Science in Information Technology from Occidental Mindoro State College, Mc. Edzel A. reliably delivered accurate, timely support in dynamic, high-volume environments.
Experience
Customer Service Representative
Concentrix · 2025 — 2025Handled customer inquiries by providing accurate information, managing both inbound and outbound calls, and using CRM System Proficiency to maintain detailed call records. Collaborated with colleagues to enhance communication strategies and supported quality control by documenting interactions. Addressed and resolved customer complaints as part of daily call center operations, applying problem resolution and de-escalation techniques to ensure a positive customer experience.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyOccidental Mindoro State College · 2021 — 2025
Interested in this professional?
Sign in as an employer to save this profile or invite Mc E. to a job.
Sign in as an employer