Md A.
Mid-Level Customer Service Executive
Open to offersNew to PlatformAbout
Md. Ariful I., an accomplished accounting graduate, has successfully integrated his educational background into a career in digital marketing and service delivery. He currently excels as a Service Delivery Executive at a prominent global shipping line, where he specializes in service operations, documentation, and enhancing customer satisfaction. Previously, he gained valuable experience as a Virtual Administrator at Shields Movers and Staffers LLC, where he managed Google Ads campaigns, conducted local SEO, and enhanced client communications. His tenure at Cismark Digital as a Senior Executive in digital marketing highlighted his proficiency in managing affiliate campaigns and implementing comprehensive SEO strategies. Armed with a Master’s degree from National University, Chattogram, and a graduate diploma in social compliance and HR management, Md. Ariful possesses a blend of academic rigor and practical expertise. He is skilled in using Microsoft Word, Excel, WordPress, and Shopify to facilitate efficient operations and bolster organizational success.
Experience
Executive - Customer Service
APL Bangladesh Pvt. Ltd (Contractual) · 2024 — PresentManaged customer inquiries and transactions at the front counter in a fast-paced shipping environment, providing professional support for high-volume calls. Issued accurate export freight invoices while coordinating with sales for validation, and prepared BL surrender invoices with telex release updates. Processed and released Bills of Lading after verifying documents, assisted in IGM submission, and issued Delivery Orders to C&F agents. Collaborated with finance teams to streamline accounts receivable collections.Sr. Executive - Digital Marketing
Cismark Digital · 2022 — 2023Directed end-to-end affiliate marketing campaigns, coordinating with partners to align deliverables and achieve performance objectives. Developed and executed comprehensive SEO strategies that included keyword research, on-page optimization, technical audits, and link-building efforts. Created SEO-optimized content using AI tools such as ChatGPT and Surfer SEO, focusing on search intent and content structure. Applied schema markup to enhance eligibility for rich results and improve visibility in featured snippets, while conducting competitor backlink analyses to identify high-authority link-building opportunities.Virtual Administrator
Shields Movers and Staffers LLC · 2019 — 2022Oversaw Google Ads campaigns and managed website updates to attract targeted traffic. Implemented Local SEO techniques to enhance business visibility on Google Maps and secure featured snippets in search results. Responded to client inquiries, scheduled services, and addressed operational issues. Prepared service quotes and maintained client records to support efficient operations, while monitoring performance metrics and initiating process improvements.
Skills & Expertise
Education
- Master of Business AdministrationNational University | Govt. Commerce College, Chattogram · 2019 — 2020
- Bachelor of Business AdministrationNational University | Govt. Commerce College, Chattogram · 2015 — 2018
- Higher Secondary School CertificateGovt. Commerce College, Chattogram · 2011 — 2013
- Secondary School CertificateFouzderhat K.M High School, Chattogram · 2006 — 2011
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