146 viewsTalent
Meah J. — Mid-Level Technical Support Specialist from Philippines

Meah J.

Mid-Level Technical Support Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Mean J. is an experienced professional with a background in early childhood education and a valid PRC teaching license. Over the past four years, she has supported clients and students virtually across the medical device, telecommunications, and market research industries. As a Technical Support Specialist at Dexcom, she guided clients step-by-step, simplifying complex technical topics and improving virtual client support processes. In telecommunications at The Results Company, she resolved client concerns, explained services, and mentored staff on effective communication. Her market research experience with Dynata involved conducting surveys, data analysis, and presenting findings to stakeholders. Mean J. excels in online instruction, digital literacy using MS Office and Google Suite, and brings hands-on expertise using online teaching platforms to organize lessons and deliver engaging virtual education.

Experience

  • Technical Support Specialist

    Dexcom · 2022 — Present
    Assisted clients of a medical device company by guiding them through technical issue resolution, ensuring explanations were accessible and clear. Maintained patient and supportive communication while working with team members to enhance both communication processes and virtual client support.
  • Customer Service Representative

    The Results Company Philippines · 2019 — 2022
    Handled client inquiries in telecommunications, clarified services, and addressed concerns. Fostered a positive client experience and supported onboarding of new staff by sharing effective communication techniques.
  • Market Researcher

    Dynata Global · 2018 — 2018
    Conducted surveys and interviews within the market research sector, demonstrating detailed data collection and patient engagement. Presented findings clearly for stakeholder review.

Skills & Expertise

Education

  • Bachelor of Early Childhood Education
    Institution not specified · — — 2017

Interested in this professional?

Sign in as an employer to save this profile or invite Meah J. to a job.

Sign in as an employer