Medilyn A.

Medilyn A. is a highly organized and detail-oriented professional with expertise in the healthcare and customer service sectors. She has demonstrated proficiency in appointment scheduling, data entry, and administrative coordination. Her role at Optum Global Solutions involved handling escalated member website concerns, where she provided timely and professional solutions to enhance member satisfaction. At Change Healthcare, Medilyn efficiently managed outbound calls to schedule and confirm appointments, ensuring seamless service delivery, and diligently maintained up-to-date operational records. Her adaptability extends to educating members on healthcare benefits and eligibility requirements. Skilled in utilizing CRM platforms such as Genesys and Maestro, Medilyn effectively supports member inquiries. Her technical skills also encompass Microsoft Office Suite and Google Workspace, making her adept at managing complex queries and maintaining accurate records. Medilyn's educational background in Elementary Education from Bulacan State University complements her strong communication and relationship management abilities.