MEEKU B.
Mid-Level Healthcare Quality Control Analyst
Open to offersNew to PlatformAbout
Meeku Y. is an experienced professional with several years in quality control within the healthcare industry, specializing in Patient Scheduling and Medical Billing. From 2020 to 2026 at Omega Healthcare, Meeku served as a Quality Control Analyst, collaborating with cross-functional teams to develop and enforce quality standards, conducting detailed assessments of healthcare documentation and coding accuracy, and training new staff on assurance protocols. Previously, as a Medical Biller, Meeku processed claims using advanced billing software and electronic health records, resolved discrepancies, and communicated with insurance providers to ensure billing accuracy and compliance. Prior roles in service delivery at CGI Philippines, IBEX Global, Convergys, and SPI Global involved B2B support, technical troubleshooting, and customer service in both telecommunications and technology sectors, underpinning a strong command of healthcare compliance and technical problem-solving. Meeku holds a bachelor's degree in Computer Engineering from AMA Computer College.
Experience
Quality Control Analyst
Omega Healthcare · 2023 — 2026Collaborated with cross-functional teams to establish and uphold quality control standards, improving documentation integrity. Conducted quality inspections of healthcare documentation and coding accuracy, ensuring adherence to industry standards. Provided training to new staff on quality assurance protocols and systems.Medical Biller
Omega Healthcare · 2020 — 2023Utilized advanced billing software and electronic health records to process medical claims, facilitating timely reimbursements. Addressed billing discrepancies to ensure accurate payment posting for services, thereby maintaining revenue integrity. Engaged with insurance companies to confirm patient coverage and benefits, while ensuring compliance with healthcare regulations and coding standards.B2B CSR Tier 2
CGI Philippines · 2018 — 2020Handled technical and billing inquiries from customers, contributing to increased satisfaction levels. Delivered knowledgeable and friendly service to promote an enhanced customer experience. Performed daily tasks with precision and efficiency, aligning with team objectives.CSR Tier 3
IBEX Global Philippines · 2016 — 2018Employed advanced technical abilities to resolve complex issues and implement effective solutions. Engaged customers in conversation through strong interpersonal skills. Assisted colleagues to foster a collaborative work environment.TSR Tier 2
Convergys · 2014 — 2015Offered technical support to customers using phone and chat channels. Identified and diagnosed hardware and software issues to meet diverse customer requirements. Recorded customer interactions in a ticketing system for effective tracking.POTS Tech L1 and CSR
SPI Global · 2012 — 2012Assisted customers with questions related to PLDT products and services. Provided support during the installation of Internet and Telephone services. Replaced defective components or parts as needed.
Skills & Expertise
Education
- Bachelor Science and Computer EngineeringAMA Computer College · 2010 — 2013
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