0 viewsTalent
Mefia S. — Mid-Level E-commerce Customer Support Specialist from Philippines

Mefia S.

Mid-Level E-commerce Customer Support Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

Portfolios

1 items
Sign in as an employer to view portfolio files

About

Mefia S., an adept Customer Support Specialist and E-commerce Customer Support VA, brings over four years of experience in e-commerce and client communication. She has efficiently managed inquiries, order processing, and issue resolution through email and voice support, aiming to maintain high customer satisfaction. Mefia possesses robust skills in Adobe Photoshop & Lightroom, which she utilized for enhancing product and vehicle images, improving visibility for e-commerce platforms. Her experience includes roles at companies like Lumaprints and Chrome Lot, where she honed skills in coordination, administrative tasks, and customer management, handling billing and payment concerns professionally. Mefia is fluent in English and a native speaker of Filipino, underscoring her communication proficiency in diverse business environments.

Experience

  • Customer Service Representative

    Lumaprints · 2025 — 2026
    Handled customer inquiries for online orders, including product customization, pricing, shipping, and order status via email and occasional calls. Managed order processing, revisions, and refunds while coordinating with internal teams to ensure accurate and timely fulfillment, maintaining a high level of customer satisfaction.
  • Photo Editor

    Chrome Lot · 2022 — 2024
    Edited and enhanced vehicle images for car dealership listings using Adobe Photoshop and Lightroom, improving lighting, color, and overall visual quality to produce clean, market-ready photos.
  • Customer Service Representative

    Telus International · 2019 — 2021
    Addressed billing inquiries and arranged payment solutions for customers, effectively resolving issues while adhering to company service standards and maintaining professionalism.
  • Customer Service Representative

    Everise PH · 2018 — 2019
    Facilitated inquiries from healthcare providers, processed fax communications with emphasis on accuracy and confidentiality, and upheld service quality through timely support.

Skills & Expertise

Education

  • Bachelor of Science in Information Technology
    Metropolitan Medical Center College of Arts, Science and Technology (MMC-CAST) · 2013 — 2016

Interested in this professional?

Sign in as an employer to save this profile or invite Mefia S. to a job.

Sign in as an employer