Megan R.

Megan R. is a dedicated BPO professional specializing in healthcare support, collections, and customer service. Leveraging a background as a Healthcare Advocate with Sagility BP, Megan adeptly handled inbound healthcare provider inquiries focused on member benefits and coverage, ensuring adherence to HIPAA standards. Her role required effective problem-solving and conflict resolution while maintaining customer satisfaction. At Sykes Asia Inc., she provided chat support, offering technical and financial assistance, and consistently excels in de-escalating client issues. In her earlier role at iQor Philippines as a Collection Specialist, she managed collection calls and crafted payment arrangements, demonstrating strong skills in collection and payment negotiation. Megan's comprehensive experience in healthcare platforms underscores her proficiency in eligibility checking and claims support.