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Megel G. — Senior Call Centre Professional from Trinidad & Tobago

Megel G.

Senior Call Centre Professional

Trinidad & Tobago 3-6 years
Open to offersNew to Platform
Languages
English
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About

Megel G. is a seasoned Business Relation Specialist and Customer Support Specialist with over six years of experience in high-volume call centre, online business solutions, and real estate support environments in Trinidad and Tobago. Megel’s background includes leading teams at iQor Trinidad and Conda Marketing, consulting at Next Orporation Online Business Solutions, supporting sales at Brodie Capital Realty Group, and providing technical and executive assistance in the appliance repair and procurement sectors. Demonstrating advanced capability in CRM systems, telemarketing, and data entry, Megel has managed outbound campaigns, boosted operational efficiency, and driven measurable improvements in KPI tracking and customer satisfaction. Megel’s industry expertise covers call centres, real estate, online business services, and technical support, consistently ensuring compliance, accurate documentation, and high-quality client engagement.

Experience

  • Founder & Business Consultant

    Next Orporation Online Business Solutions · 2025 — Present
    Provided client consultations and onboarding services across various business sectors while managing CRM systems and ensuring accurate client records and workflows.

  • Online Support Agent / Virtual Assistant

    Vibe Connections · 2023 — 2025
    Provided real-time support through chat, email, and calls, maintained high-accuracy CRM records, and managed client communication and issue resolution.

  • Executive Tech Assistant

    Saunders Appliance Repairs · 2024 — 2025
    Managed customer issues and client communications while implementing a CRM system, thus improving response time and supporting executive reporting.

  • Procurement Officer

    PPAIL Ltd · 2023 — 2025
    Coordinated client communication and scheduling, maintaining organized and accurate records throughout workflows.

  • Inside Sales Agent / Executive Consultant

    Brodie Capital Realty Group · 2024 — Present
    Executed outbound cold calling campaigns and strategies for lead engagement, while training agents on sales scripts and objection handling.

  • Team Lead (Call Centre)

    iQor Trinidad · 2017 — 2021
    Supervised agents in high-volume call centre operations, ensuring compliance and call quality while managing reporting and performance tracking.

  • Sales Team Lead

    Conda Marketing · 2021 — 2021
    Oversaw outbound sales campaigns and team performance, while training agents on effective call scripts and techniques for handling objections.

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