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Mekyla C. — Mid-Level Sales Development Representative from Philippines

Mekyla C.

Mid-Level Sales Development Representative

Philippines 2-3 years
Open to offersNew to Platform
Languages
TagalogEnglish
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About

Mekyla M. is a dedicated Social Media Manager and Virtual Assistant with over three years of experience, particularly adept in providing robust support in customer service and business development arenas. She has a proven track record with notable expertise in lead generation, appointment setting, and comprehensive CRM management. In her role as a Sales Development Representative at XL Strategies, she orchestrated outreach to government subcontractors, managed email campaigns, and maintained pivotal industry relationships. Her tenure at Walmart & Capital One QA – Inspiro saw her excel in delivering top-tier customer service by efficiently resolving inquiries and ensuring customer satisfaction. A skilled professional in administrative support, Mekyla is proficient with both the Microsoft Office Suite and Google Workspace, leveraging these tools to enhance operational efficiency in remote settings. Her educational journey includes a Bachelor of Secondary Education with a major in English from the University of Antique, where she has been recognized as an academic awardee.

Experience

  • Sales Development Representative / Lead Generation Specialist

    XL Strategies · 2024 — 2025
    Performed outbound calls to government subcontractors and business decision-makers. Qualified sales leads through cold calling and strategic outreach. Managed email campaigns along with follow-up communications with prospective clients. Developed and sustained relationships with contractors, subcontractors, and industry contacts. Updated CRM records while tracking lead activity for accurate reporting. Scheduled meetings and appointments related to business development. Assisted sales initiatives through market research and prospect identification.
  • Customer Service Representative

    Walmart & Capital One QA – Inspiro · 2021 — 2022
    Addressed customer inquiries regarding billing and account-related issues. Resolved customer concerns while upholding service excellence. Consistently achieved quality assurance and performance standards. Provided courteous and professional customer support.
  • Customer Service Representative

    Inspiro ǀ Iloilo City, Philippines · 2020 — 2021
    Assisted customers with inquiries, including billing and account-related issues. Effectively resolved issues to maintain customer satisfaction. Fostered positive customer relationships through strong communication and problem-solving skills.

Skills & Expertise

Education

  • Bachelor of Secondary Education
    University of Antique – Hamtic Campus · 2022 — 2026
  • Humanities and Social Sciences
    Don Felix Serra National High School · 2020 — 2022
  • Secondary Education
    Don Felix Serra National High School · 2016 — 2020
  • Elementary Education
    San Joaquin Central Elementary School · 2008 — 2016

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