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Mel B. — Mid-Level Virtual Assistant and Customer Service Specialist from Philippines

Mel B.

Mid-Level Virtual Assistant and Customer Service Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Mel B. is an experienced Virtual Admin Assistant based in Pangasinan, Philippines, with a solid educational background in Elementary Education from Central Luzon State University. Mel excels in various support functions, evidenced by a comprehensive career in the virtual assistance sector across multiple industries. At Top Virtual Assistant from 2020 to 2021, Mel effectively organized social media posts, managed customer spreadsheets, and handled communication through emails and phone calls. While working with MedZoomer from 2021 to 2023, she further honed skills in order management and technical support. From property management at HIG Property to administrative support in real estate until 2024, and further as a Shopify Assistant and Magazine Admin Support at Adventure Entertainment until 2025, Mel demonstrated her prowess in tasks such as email campaigns, vendor booking, and customer communication. Currently, as a Medical Virtual Assistant at the Global Kidney Center, she manages patient scheduling and coordinates with healthcare providers, showcasing her proficiency in using vital tools like HubSpot, Google Workspace, and Shopify for effective support and service delivery.

Experience

  • Medical Virtual Assistant

    Global Kidney Center · 2024 — 2026
    Managed patient scheduling, verified patient demographics, insurance, and referral information, documented patient interactions in the electronic medical record system, and coordinated patient care by communicating with pharmacies and healthcare providers.

  • Customer Service | Shopify Assistant | Magazine Admin Support

    Adventure Entertainment · 2023 — 2025
    Organized orders, monitored and dispatched orders, responded to messages and phone calls, filed reports, and collected materials for both print and digital ads.

  • Real Estate Property Manager Virtual Assistant

    HIG Property · 2021 — 2024
    Handled property management tasks, booked vendors, responded to emails and phone calls, scheduled meetings, and created email campaigns for investors.

  • Dispatcher | Admin Support

    MedZoomer · 2021 — 2023
    Managed order organization, monitored and dispatched orders, responded to messages and phone calls, and filed reports while providing technical support.

  • Executive Virtual Assistant

    Top Virtual Assistant · 2020 — 2021
    Organized social media posts, prepared customer spreadsheets, maintained online records, responded to emails and phone calls, and scheduled appointments.