Melanie N.
Mid-Level Retail Field Account Manager
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About
Melanie N. is an experienced sales and account management professional with a proven background in the retail, computer hardware, furniture manufacturing, and corporate solutions industries. From 2012 to 2025, she held key roles at Acer S.A, including Field Account Manager in the retail sector, where she was responsible for merchandising, staff and client training, conducting competitor analysis, and overseeing in-store promotions and activations. Later, as a Call Centre Agent & Distribution Centre Support, she managed service queries, conducted product demonstrations, and maintained relationships with KZN-based distribution centers. Her earlier positions include Regional Furniture Specialist at Waltons, focusing on direct sales, space planning, and delivery coordination, and sales representative roles at Optiplan and Nashua, where she delivered solution selling and cost analysis primarily to government and corporate clients.
Experience
Call Centre Agent & Distribution Centre Support
Acer S.A · 2020 — 2025Followed up on service queries and calls, executing necessary actions. Scheduled appointments for new business and sales upgrades and conducted visits to Distribution Centres in KZN. Provided assistance with service-related queries, demo stock, customer inquiries, and pricing escalations, while maintaining relationships with management, staff, and clients and promoting the brand. Engaged in product training and participated in events, setup, and demonstrations.Field Account Manager
Acer S.A · 2012 — 2020Conducted training for staff and customers, ensured display of all SKU’s and maintained endcaps. Carried out competitor analysis, engaged in merchandising, and performed stock counts while compiling stock on hand reports. Managed promos and set up stores and mall activations, executed marketing collateral, and addressed service-related inquiries in the context of Computer Hardware sales.Regional Furniture Specialist
Waltons · 2002 — 2012Performed cold calling and direct sales while collaborating with sales staff and manufacturers to ensure timely delivery of furniture to meet customer needs. Engaged in space planning and layouts to facilitate sales, focusing on costings, quotes, and deal closure as high priorities in this role.Rep
Optiplan · 1998 — 2002Engaged in solution selling, developed floor plans and layouts, and provided cost-saving quotations. Worked to maintain an existing client base while sourcing new leads through cold calling and telesales, primarily within the Government and Corporate sectors.Rep
Nashua · 1995 — 1998Involved in direct sales, offering cost analysis and quotations across various business sectors. Responsible for sourcing leads, networking, and performing general administration duties.
Skills & Expertise
Education
- BA Marketing Management – credits achieved (Incomplete)UNISA · 2009 — 2011
- MatriculatedNewhaven Secondary School · — — 1993
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