Melanie P.

Melanie P. is an Economics student in her final semesters at Universidad Nacional Mayor de San Marcos with hands-on experience in customer service, digital banking support, and interpretation within the outsourcing and financial services industries. She has served as a Customer Service Supervisor at Teleperformance, where she analyzed operational KPIs, validated information, coordinated internal teams, and tracked results using Microsoft Excel (Advanced). As a Specialized Lines Agent at Banco de Crédito del Perú, Melanie provided focused support for digital channels, conducted rapid case analyses, and resolved incidents related to transactions and digital products. Her previous role as an Interpreter at Megonetworks Interpretia involved handling financial and administrative data with precision under confidential protocols. Melanie’s technical toolkit also includes Power BI, Python, and Stata, applied directly to process control, metric tracking, and commercial support tasks.